Page 45 - ArlingtonFY24AdoptedBudget

Business Plan

Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) Department(s)
CGN In-house Customer Service Annual Citizen Satisfaction Survey Code Compliance Services
2.1.2 Surveys
Summary:
Milestone Estimated Percent
Since 2000, the City of Arlington has conducted an Completion Complete
annual survey among city residents to measure and Complete 100 Surveys Online 09/30/2024
track satisfaction with city services. To improve Complete 100 Surveys in 09/30/2024
customer service for Arlington’s residents, Code Person at Events
Compliance will implement an in-house survey to
measure citizen satisfaction and perception
throughout the year.

Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) Department(s)
CGN Animal Socialization & • Increase Volunteer Hours Code Compliance Services
2.1.3 Enrichment Program • Increase Live Release Rate
Summary:
Milestone Estimated Percent
During the 2020 COVID-19 pandemic, volunteerism Completion Complete
was very limited at the shelter. Since re-opening, Develop Doggie Day Out SOP 03/31/2024
volunteer hours have not recovered. The Animal 50 dogs for Doggie Day Out 09/30/2024
Socialization and Enrichment Program is designed to Develop Pet Detectives SOP 03/31/2024
address this issue by engaging volunteers and 2,100 Return to Owners 09/30/2024
promoting volunteer retention. Additionally,
socialization and enrichment programs are proven to
shorten the length of stay and increase the live
release rate by reducing kennel stress in animals
because they are provided a variety of sensory and
intellectual activities.

Animal Services will launch two programs, Doggie
Day Out and Pet Detectives, to rebuild the volunteer
effort and increase the live release rate.

FY 2024 Adopted Budget and Business Plan 36 City of Arlington, Texas