Page 214 - ArlingtonFY24AdoptedBudget

Internal Service Funds

Scorecard

Communication Services Fund FY 2021 FY 2022 FY 2023 FY 2024
Key Measures Actual Actual Estimate Target
Fire P1 and P2 Calls Dispatched within 25 Seconds
(average) 13.17 16.38 12.56 25.00
Police E and P1 (emergency) calls dispatched within 2
minutes (average) 2.17 3.12 3.10 2.00
9-1-1 calls answered within 10 seconds 89.73% 90.39% 91% 90%
Police E and P1 (emergency) calls dispatched within
120 seconds 76.68% 72.74% 73% 80%
Workload Measures
9-1-1 Dispatch Center Calls for Service (Calls from 9-1-
1 Phone Switch) 402,089 392,123 371,144 415,000
Police Calls for Service Handled and Processed by PD
Dispatch 249,219 261,720 249,716 260,000
Emergency Calls 1,341 1,494 1,288 2,500
Priority 1 Calls 68,215 74,630 70,968 74,500
Priority 2 Calls 46,883 46,713 47,424 55,000
Priority 3 Calls 132,780 138,887 130,036 128,000
Officer Initiated (not included in total) 51,479 105,174 102,168 52,000
Ambulance Dispatched Calls for Service 64,044 57,704 58,692 62,500
Fire Dispatched Calls for Service 54,170 57,292 55,308 60,000
Fires 3,477 4,249 3,904 4,000
Emergency Medical Service 39,644 37,190 39,184 37,000
Other 11,049 15,853 12,220 18,100
Dispatched Animal Services After-Hours Calls for
Service 958 1,045 964 900

Communication Services Fund

Actual Budgeted Estimated Adopted
FY 2022 FY 2023 FY 2023 FY 2024
Administration $ 1,725,247 $ 1,831,117 $ 1,812,597 $ 1,856,969
Dispatch 9,389,540 10,646,835 10,181,976 12,368,521
TOTAL $ 11,114,787 $ 12,477,952 $ 11,994,573 $ 14,225,490

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2022 FY 2023 FY 2023 FY 2024
Authorized Positions 113 113 113 113

Personnel Services $ 8,194,890 $ 9,199,947 $ 8,729,054 $ 9,831,456
Operating Expenses 2,919,896 3,278,005 3,265,520 4,394,034

Capital Outlay - - - -
TOTAL $ 11,114,787 $ 12,477,952 $ 11,994,573 $ 14,225,490

FY 2024 Adopted Budget and Business Plan 205 City of Arlington, Texas