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ADOPTED | BUDGET
Information Technology
Top Performance Metrics
FY20/21 FY21/22 FY22/23 Target /
Performance Metric
Actual Revised Estimate Goal
Number of help desk tickets submitted (Workload) 6,800 5,100 5,300 5,300
Number of major systems supported (Workload) 73 93 96 96
Ratio of PCs per analyst FTE (Productivity) New 133:1 133:1 133:1
Percent of Helpdesk tickets resolved within 0‐2 days
82% 87% 87% 87%
(Outcome)
Number of cyber attacks reported (Outcome) 1 0 0 0 Goals & Measure
Notes:
277 NRH | TEXAS
