Page 153 - FortWorthFY23AdoptedBudget

General Fund

Summary of Services and Performance Measures

FY21 FY22 FY23
Key Measures Actual Actual Target Desired Level

Courtroom Services
The purpose of the Courtroom Services area is to manage the case administration including data entry, courtroom support, case
calendaring, and jury services.

Average jury yield over the course of the fiscal year (%) N/A N/A 50% 50%
Citations entered within 2 business days of filing with 100% 100% 95% 100%
the court (%)

Daily Charging Document / (Complaint Generation) N/A N/A 97% 100%
preparation and accuracy (%)

Customer Services
The purpose of the Customer Services area is to provide direct customer service and accurately process payments of fines for Class C
Criminal and Civil Parking violations, processing of fine alternative dispostions, and compliance follow-up for judicial orders.

Process all online requests within 5 business days (%) N/A N/A 95% 95%
Process 90% of all Time Payment Plans within 5
business days of judicial order (# days) 6.45 5.41 6.00 6.00
Average jury yield over the course of the fiscal year (%) N/A N/A 90% 90%
Mailed and electronic payments are processed within 2 100% 100% 98% 100%
business days (%)
Average wait time of the public to the customer sevice 3 3.57 4 4
window is <=4 minutes (mins)

Jail & Warrant Services
The purpose of Jail and Warrant Services is to support enforcement efforts of judicial and marshal divisions for individuals who have
failed to comply with orders of the court.1111

Eligible warrants reviewed and prepared daily (%) N/A N/A 96% 96%
Process of arrested persons after arraignment is <=1
hour (%) N/A N/A 100% 100%

Warrants
The purpose of the Warrants Section is to bring defendants with active warrants before the Court. Deputies assigned to the Warrant
Section serve summons', conduct prisoner transfers, and assist the Fort Worth Police Department as needed
Clear outstanding cases by serving at least 1,500 (high
variance) municipal court warrants per month 1,200 8,231 22,010 18,000 18,000
(low variance) (#)

Page 153 of 623