Page 166 - City of Mansfield FY22 Operarting Budget
P. 166

Performance Measures
                                                            Actual       Actual       Budget       Budget
                Communications                             2018/2019    2019/2020    2020/2021    2021/2022
                Demand
                 Population Served*                             79,165       84,895       87,215        87,442
                 Calls for Service                              92,622      101,790       94,474       109,118
                 911 Calls for Service                          20,779       34,462       21,194        35,937
                Workload
                 Calls for Service                              92,622      101,790       94,474       109,118
                 Calls for Service per 8 Hour Shift                84           93           90           100
                 911 Calls per 8 Hour Shift                        19           31           30            33
                Productivity
                  Average Cost per Citizen                      $38.84       $38.15       $41.17        $42.80
                  Average Staffing per Shift                        4            4            4             4
                Effectiveness
                  Dispatched Calls Under 8 Minutes                98%         98%           98%          98%
                  Percent of Mandatory Training                  100%        100%          100%         100%

                *Population includes Mansfield and the City of Kennedale

               Measurable Outcomes:
                   •  Communications Department achieve a combined average performance threshold value at or
                       above 7.50 for accreditation.
                   •  Provide timely emergency call processing by dispatching 97% of Priority 1 calls-for-service
                       within 90 seconds.
                   •  Improve Communications Field Training Program by developing a Dispatcher I and Dispatcher II
                       training program.

               Communications               Actual       Actual        Budget        Budget       % Change
               Summary                     2018-2019    2019-2020     2020-2021     2021-2022     2021-2022

               Personnel Services       $                 2,226,421  $                   2,384,413  $                 2,563,296  $                 2,665,003  3.97%


               Operations                                       544,500                          613,407                          565,916                        569,847  0.69%


                 Total                  $                 2,770,921  $                   2,997,820  $                 3,129,212  $                   3,234,850  3.38%


                   Communications                    2019-2020     2020-2021    2021-2022    2021-2022
                   Full Time Equivilent Positions     Budget        Budget       Budget       Change
                   Communications Supervisor             3            3             3
                   Radio Systems Manager                 1            1             1
                   Assistant Radio Systems Mgr.          1            1             1
                   IT Specialist                         0            1             1
                   Dispatchers                          19            19           19
                   Total                                24            25           25            0






               Contact: Tracy Aaron, Chief of Police, 817-804-5782




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