Page 166 - City of Mansfield FY22 Operarting Budget
P. 166
Performance Measures
Actual Actual Budget Budget
Communications 2018/2019 2019/2020 2020/2021 2021/2022
Demand
Population Served* 79,165 84,895 87,215 87,442
Calls for Service 92,622 101,790 94,474 109,118
911 Calls for Service 20,779 34,462 21,194 35,937
Workload
Calls for Service 92,622 101,790 94,474 109,118
Calls for Service per 8 Hour Shift 84 93 90 100
911 Calls per 8 Hour Shift 19 31 30 33
Productivity
Average Cost per Citizen $38.84 $38.15 $41.17 $42.80
Average Staffing per Shift 4 4 4 4
Effectiveness
Dispatched Calls Under 8 Minutes 98% 98% 98% 98%
Percent of Mandatory Training 100% 100% 100% 100%
*Population includes Mansfield and the City of Kennedale
Measurable Outcomes:
• Communications Department achieve a combined average performance threshold value at or
above 7.50 for accreditation.
• Provide timely emergency call processing by dispatching 97% of Priority 1 calls-for-service
within 90 seconds.
• Improve Communications Field Training Program by developing a Dispatcher I and Dispatcher II
training program.
Communications Actual Actual Budget Budget % Change
Summary 2018-2019 2019-2020 2020-2021 2021-2022 2021-2022
Personnel Services $ 2,226,421 $ 2,384,413 $ 2,563,296 $ 2,665,003 3.97%
Operations 544,500 613,407 565,916 569,847 0.69%
Total $ 2,770,921 $ 2,997,820 $ 3,129,212 $ 3,234,850 3.38%
Communications 2019-2020 2020-2021 2021-2022 2021-2022
Full Time Equivilent Positions Budget Budget Budget Change
Communications Supervisor 3 3 3
Radio Systems Manager 1 1 1
Assistant Radio Systems Mgr. 1 1 1
IT Specialist 0 1 1
Dispatchers 19 19 19
Total 24 25 25 0
Contact: Tracy Aaron, Chief of Police, 817-804-5782
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