Page 165 - City of Mansfield FY22 Operarting Budget

COMMUNICATIONS

Services Provided
• Handle dispatch services for the police and fire departments in the cities
of Mansfield and Kennedale to include answering 9-1-1 emergency calls,
non-emergency calls and administrative phone calls.
• Responsible for fielding requests for service or assistance from other
agencies, maintaining data entries into the Texas Crime Information
Center (TCIC) / National Crime Information Center (NCIC) and relaying information to
emergency responders.
• Provide post and pre-arrival medical instructions on medical emergency calls.

Accomplishments in FY 2020-2021
• Provide detailed call information to public safety personnel.
• Completed call review and feedback to Dispatchers to enhance future service to 9-1-1 callers.
• Completed continuing education hours to maintain TCOLE licenses and EMD certifications.

FY 2021-2022 Goals & Objectives

1. To deliver accurate medical instructions during EMS 9-1-1 calls.
• Ensure accuracy of Emergency Medical Dispatch (EMD) pre-arrival instructions at or above the
agency threshold of 7.50 level of performance for accreditation.
• Aggressively review Emergency Medical Service (EMS) calls documenting and correcting weak
areas necessary for accreditation.

2. Provide timely emergency call processing for citizens and emergency service providers.
• Answer 95% of 9-1-1 calls in less than 10 seconds.
• Dispatch 97% of Police/Fire/EMS Priority 1 calls in less than 90 seconds

3. Implement a Communications Field Training Program for a Dispatcher I and Dispatcher II position.
• Review Communications Field Training Program and update to allow for a call taker training
program (Dispatcher I) and a radio dispatcher (Dispatcher II) training program.
• Training Communications Trainers (CTOs) on the completed updated training program.

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