Page 215 - Grapevine FY22 Adopted Budget v2

FY 2021-22 APPROVED OPERATING BUDGET
UTILITY ENTERPRISE FUND
UTILITY BILLING DIVISION SUMMARY
200-530-003

2018-19 2019-20 2020-21 2020-21 2021-22
EXPENDITURES BY OBJECT Actual Actual Budget Estimate Approved

Personnel 336,150 332,786 337,402 341,445 343,549
Supplies 66,445 60,550 74,000 61,594 69,000
Services 227,858 228,832 256,000 230,771 261,000

Total 630,453 622,168 667,402 633,810 673,549

OBJECTIVES

- Post customer collections and process work orders in a timely and accurate manner.
- Present a courteous and friendly demeanor to the public at all times.
- Monitor water and sewer reading routes on a regular basis to ensure that billings are accurate and reports are reconciled monthly.

- Process all billing cycles in a timely manner.
- Investigate, resolves and responds to customers complaints in a professional manner.

2018-19 2019-20 2020-21 2020-21 2021-22
PERFORMANCE INDICATORS Actual Actual Budget Estimate Approved

Average active residential accounts per month 12,585 12,539 12,600 12,540 12,600
Average active non-residential accounts per month 2,324 2,329 2,325 2,328 2,350
Average number of customers using IVR for their utility bill 454 535 450 633 650
payment monthly
Average number of customer using Lockbox for their utility bill N/A 1,980 2,000 1,959 2,000
payment monthly
Average number of customer using ACH for their utility bill N/A 2,721 2,700 2,575 2,700
payment monthly
Average number of customer using Online for their utility bill 2,857 2,898 3,000 2,930 3,000
payment monthly

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