Page 183 - City of Colleyville FY22 Adopted Budget
P. 183

Performance Measures & Vital Statistics




                                                                                                       FY 2022
                     Performance Measures      FY 2017  FY 2018     FY 2019    FY 2020     FY 2021
                                                                                                        Target


                   Utility billing accuracy rate   99.6%   99%        99%        99.8%       99.6%       ≥ 99%



                                                                                                                 FY 2022
                       Vital Statistics       FY 2016    FY 2017   FY 2018    FY 2019    FY 2020     FY 2021
                                                                                                                 Target
                   Percentage of automatic
                 draft utility customers/total   17%        19%        24%        22%        31%       41%          24%
                         customers
                     Percentage of utility
                   customers paying before       97%        96%        97%        97%        92%       92%          97%
                           cutoff
                 Uncollectible utility accounts
                 written off at year end (water   $19,150   $20,693  $21,605   $25,498      N/A        N/A       $25,900
                          & sewer)









































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