Page 183 - City of Colleyville FY22 Adopted Budget
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Performance Measures & Vital Statistics
FY 2022
Performance Measures FY 2017 FY 2018 FY 2019 FY 2020 FY 2021
Target
Utility billing accuracy rate 99.6% 99% 99% 99.8% 99.6% ≥ 99%
FY 2022
Vital Statistics FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021
Target
Percentage of automatic
draft utility customers/total 17% 19% 24% 22% 31% 41% 24%
customers
Percentage of utility
customers paying before 97% 96% 97% 97% 92% 92% 97%
cutoff
Uncollectible utility accounts
written off at year end (water $19,150 $20,693 $21,605 $25,498 N/A N/A $25,900
& sewer)
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