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Champion Great Neighborhoods Scorecard

FY 2019 FY 2020 FY 2021 FY 2022
Dept. Key Measures
Actual Actual Estimate Target

General Overall citizen satisfaction rating for
neighborhood in terms of quality of life
[annual survey] 69% 70% 74% 71%
General Would recommend Arlington as a place to
live [annual survey] 71% 72% 72% 73%
General Citizen perception that Arlington is a great 59% 59% 62% 61%
Citizen Survey
place to raise children [annual survey]
General Citizen perception that Arlington is a 55% 51% 58% 57%
beautiful place to live [annual survey]
General Citizen perception that Arlington provides an
exceptional quality of life [annual survey] 57% 55% 57% 59%
General Citizen perception that Arlington has a variety
of housing options [annual survey] 73% 75% 76% 75%
Parks Citizen satisfaction with maintenance of
street medians and ROW [annual survey] 58% 61% 62% 80%
Housing Maximize use of federal funding allocated to
assist qualified persons to reside in safe,
decent housing [reported quarterly] 105% 96% 99% 98%
Housing Customer Service – customer satisfaction
score of excellent/good New Measure in FY 2021 92% 90%
OSI First time homebuyers assisted with down
payment and closing costs [reported
annually] 6 8 14 14
OSI Achieve CDBG goals in PY 2021 Action Plan by
ensuring that CDBG expenditures are spent in
Housing a timely manner according to HUD
requirements before May 1, 2022 [reported
by program year] 100% 100% 100% 100%
OSI Achieve HOME goals in PY 2021 Action Plan
by committing 100% of HOME funds received
through prior program years for approved
housing activities by July 31, 2022 [reported
by program year] 100% 100% 100% 100%
OSI Number of persons served with CARES Act
funding New Measure in FY 2022 2,000
OSI Number of Arlington Residents using United
Way's 211 line New Measure in FY 2022 4,000
Code Number of code inspection activities 87,474 83,309 73,913 80,000
completed
Code Number of animal licenses sold in Arlington 5,171 4,200 4,000 5,189
Code Compliance complaint to first action 2 1 2 3
Code Live Release Rate 80% 86% 90% 89%
Code Average number of days from initial code

Code Percent of cases resolved through voluntary
compliance 48% 71% 78% 65%
Code Percent of inspection activities that are
proactive 36% 27% 21% 29%

FY 2022 Adopted Budget and Business Plan 55 City of Arlington, Texas