Page 144 - Keller Budget FY21

COMMUNITY DEVELOPMENT DEPARTMENT

CODE ENFORCEMENT DIVISION (100-200-28)

DEPARTMENT DESCRIPTION:
The Code Enforcement Division's primary responsibilities entail oversight and compliance with the city's development codes and
ordinances in order to maintain public health and safety, property values and attractive neighborhoods for residents and the
greater community. Compliance activities include the encouragement of voluntary compliance by providing friendly interactions,
constant communication and the development of timelines and schedules to bring properties into compliance in a way which is
feasible for the citizen and considerate of the surrounding community.

DEPARTMENT/DIVISION GOALS:
1. Provide prompt, friendly, and effective customer service to all customers - citizens, developers, builders, and contractors.
2. Conduct quality inspections upon notification of a violation, and apply consistent interpretations of ordinances, building,
zoning, and Unified Development Codes.
3. Increase community awareness of the Division's services through public information activities (including Development Review
Committee weekly meetings, periodic meetings with property owners and contractors, and interactive web-based information).
4. Protect Keller's distinct quality of life by encouraging voluntary compliance for property code violations.
5. Support staff's continued professional development and ability to acquire licenses and certifications through professional
training.

DEPARTMENT/DIVISION OBJECTIVES:
1. Provide step-by-step construction process details to the applicant during the pre-construction meetings to avoid confusion and
unnecessary delays related to inspections and, ultimately, the certificate of occupancy. These meetings shall provide an
opportunity to the property owner, developer, and builder to ask multiple department representatives any questions related to the
construction process prior to issuing commercial building permits.
2. Provide training opportunities for Building and Construction Services staff and Code Enforcement Staff to improve
performance by earning continuing education units for both new licenses and certifications as well as renewals.
3. Provide Code (UDC and Municipal Code) revisions and amendments reflective of community values and City Council
direction. Communicate these changes to residents, business owners, developers, and contractors.
4. Continue to reinforce our multiple open lines of communication with fellow departments involved in the permitting and
construction process to enhance working relationships and thus improve efficiency.
5. Offer efficient ways to expedite the permitting process.
6. Provide remedies to property owners for complying with property code violations. This often will include meeting the owner,
resident, controller and/or contractor personally on site to explain the City code, the violation, and the way to remedy the
violation to come into compliance.
7. Seek voluntary compliance for code violations through public education (such as the onsite meetings described above and
use of the City website) as well as working with residents, ecumenical ministry organizations, and volunteer groups.
8. Pursue the formation and implementation of a substandard structure program to support quality of life goals and community
property values.

SERVICE LEVEL ANALYSIS:
FY 2020-21
FY 2018-19 FY 2019-20 FY 2019-20 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Code Cases Opened 805 1,002 815 800
Code Inspections 2,900 2,744 2,800 2,600
Citations 24 26 25 20

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