Page 77 - Colleyville FY21 Budget

Colleyville Center

FY 2021 Department Business Plan

Department Description

The Colleyville Center provides a unique meeting venue for the citizens of Colleyville.
Built to provide our community a central location for civic meetings and socialization,
the Center is known for offering- “Your day. Your way. Our place.”

This Center provides customer service to individuals, businesses and non-profits,
whether local resident or non-resident. Additionally, the Center provides customer
service to all City Departments through special events, training and safety seminars,
health fairs, job fairs and public space for town hall communication and updates by
Colleyville City Government.

Core Services

The Colleyville Center Teams goal is delivering the following core services;

Provision of First Class Customer Service
Customer service is paramount to all customer segments utilizing the Center. The
provision of excellent service is a reflection of City Management direction and
commitment to not only Colleyville but also outlying communities who use the
venue. The Department’s weekend event staff and weekday operation staff provide
face-to-face, intentional and engaging customer service. Customer satisfaction
surveys following each event provide essential feedback for both employee
training and feedback for ongoing facility improvements.
The Center is proactive in providing a safe environment for citizens and their
guests. Emergencies, pandemics and acts of nature can happen. The 2020 COVID
pandemic will remain a pivotal influence on Department operations and the
provision of a safe, sanitized, socially distanced meeting and social environment

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