Page 80 - Colleyville FY21 Budget

Performance Measures & Vital Statistics

Performance FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 *FY 2020 FY 2021
Measures Target

Percent of
customer
satisfaction 97.3% 98% 97% 97% 97.5% 97% 97%
“Excellent” ratings
Number of events
452 376 405 320 314 128 200
held

Cost Recovery 75% 62% 65% 60% 50% 27% 50%

Vital Statistics FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Revenue $226,901 $209,919 $230,612 $180,000 $158,242 $ 92,110

Percentage of
events generating 59% 60% 70% 70% 70% 50%
economic impact
for local business
Percent of total
events held: 14%
Colleyville 13% 23% 13% 13% 2%
residents
Percent of total
events held: 30% 25% 34% 28% 31% 35%
Non-residents
Percent of total
events held: 50% 45% 46% 48% 46% 62%
Non-profits
Percent of total
events held: 9% 7% 7% 11% 9% 1%
City departments

*7 month pandemic

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