Page 462 - FY 2009 Proposed Budget

93% 90% 90% 5% 99% 6% 21,198 98% 20% 96% 2,066 13 21% 95% 97% 100% 0 1.99% 463 176 1% 100% 93% 0.1
Sept.
4% 98% 11% 21,955 97% 20% 70% 2,003 11 13% 100% 96% 100% 5,145 1.77% 355 2,950 2% 100% 93% 0.5
Aug.

6% 98% 10% 22,140 98% 20% 2,278 13 9% 95% 98% 100% 8,145 1.69% 541 18,813 10% 100% 93% 0.3
July
83% 97% 80% 5% 98% 8% 23,224 98% 20% 100% 2,210 15 0% 100% 96% 100% 7,849 1.49% 377 1,611 13% 100% 87% 0.4
June
4% 98% 7% 20,117 97% 20% 100% 2,190 13 3% 100% 98% 100% 8,106 1.44% 187 655 11% 100% 87% 0.6
May
6% 97% 6% 20,510 98% 20% 81% 2,180 9 5% 91% 99% 100% 9,538 1.84% 397 638 8% 100% 87% 0.5
April
78% 75% 93% 86% 20% 6% 96% 12% 24,705 65% 98% 17% 87% 1,999 14 1 9% 95% 95% 100% 5,888 2.76% 745 623 15% 100% 88% 0.4
Mar.

5% 96% 11% 22,538 98% 17% 1,598 15 19 0 15% 100% 97% 100% 4,782 2.5% 301 0 11% 100% 88% 0.7
Feb.
6% 95% 16% 22,393 97% 17% 2,014 14 48 0 0% 97% 98% 100% 3,437 2.45% 848 1,350 9% 100% 88% 0.9
Jan.
100% 98% 100% 6% 98% 22% 20,274 97% 18% 93% 2,096 13 166 0 6% 97% 97% 100% 315 2.84% 1,311 163 6% 100% 88% 1.0
Dec.

9% 96% 15% 21,531 97% 18% 90% 1,686 14 67 0 3% 93% 95% 100% 1,538 2.58% 821 799 6% 100% 88% 0.7
Nov.
6% 97% 17% 24,430 97% 18% 73% 1,930 14 1 88% 68% 68% 100% 50% 59% 74% 56% 80% 63% 18% 16% 88% 99% 88% 2,587 3.58% 915 3,281 8% 100% 88% 0.5
Oct.

78% 75% 92% 93% 72% 6% 97% 12% 265,015 65% 98% 20% 87% 24,250 158 300 2 88% 68% 68% 100% 50% 59% 74% 56% 80% 63% 18% 98% 96% 97% 100% 57,330 27% 7,275 31,099 100% 100% 89% 12.8
FY 2020 Actual
93% 90% 90% 5% 98% 9% 65,293 98% 20% 83% 6,347 37 41% 97% 97% 99% 13,290 5% 1,359 21,939 13% 100% 93% 0.9
FY 2020 4th Qtr. Actual
83% 97% 78% 5% 98% 7% 63,851 98% 20% 94% 6,580 37 8% 97% 97% 100% 25,493 5% 967 2,944 32% 100% 87% 1.5
FY 2020 3rd Qtr. Actual

78% 75% 93% 86% 20% 6% 95% 13% 69,636 65% 98% 17% 87% 5,611 43 67 1 24% 97% 97% 100% 14,107 8% 1,902 1,973 35% 100% 88% 2.0
FY 2020 2nd Qtr. Actual
100% 98% 100% 7% 97% 18% 66,235 97% 18% 85% 5,712 41 233 1 88% 68% 68% 100% 50% 59% 74% 56% 80% 63% 18% 25% 93% 97% 93% 4,440 9% 3,047 4,243 20% 100% 88% 8.4
FY 2020 1st Qtr. Actual

80% 80% 90% 95% 90% 8% 98% 10% 250,000 60% 95% 15% 80% Increase Increase Increase 6 95% 95% 95% 95% 95% 85% 95% 85% 85% 95% 85% 100% 90% 95% 95% 60,000 20% 9,000 28,000 100% 100% >88 <8
FY 2020 Annual Target Maintain or Maintain or Maintain or
76% 81% 92% 92% 87% 8% 97% 17% 255,281 60% 97% 18% 78% 24,126 172 291 9 99% 91% 97% 91% 70,399 25% 10,394 65,166 100% 100% 91% 6.86
FY 2019 Actual

83% 83% 75% 91% 80% 7.8% 98% 16% 254,557 64% 95% 21% 62% 23,242 180 394 121% 90% 64% 75% 46,549 16.4% 8,463 81,209 100% 100% 88.94%
FY 2018 Actual New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020 New Measure in FY 2020
City of Arlington Core Service Area:
84% 84% 100% 87% 97% 16% 239,588 63% 97% 20% 23,879 155 New Measure in FY 2019 88% 93% 94% 82% 34,787 28% 9,194 68,099 100% 100% New Measure in FY 2019
FY 2017 Actual in FY 2018 New Measure in FY 2018 New Measure in FY 2018 New Measure in FY 2018 New Measure

Key Measures Citizen perception of trash collection services [annual survey] Citizen perception of residential recycling services [annual Overall satisfaction of Construction Management’s services “exceeds” or “meets” expectations Overall satisfaction of facility maintenance and repair services “exceeds” or “meets” expectations [surveyed quarterly] Overall satisfaction of custodial services contractor “exceeds” New Measure Action Center first call resolution %

Infrastructure Goal Categories survey] Satisfaction Ratings or “meets” expectations Helpdesk abandon rate Action Center calls answered Customer Service Fleet services Solid Waste given life [annual measures]: Roofs: Elevators: of request business days Infrastructure Maintenance panels annually Sewer Overflow Initiative Engineering staff completed main

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