Page 30 - FY 2009 Proposed Budget

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construction during FY 2020. The Floodplain Administration group implemented the Floodplain Program for Public Information
(PPI) to improve flood hazard education and outreach. The implementation of the PPI demonstrates the City’s commitment to
exceed the National Flood Insurance Program (NFIP) minimum requirements.

The department’s contribution to improving Arlington’s natural environment was recognized with two prestigious distinctions in
FY 2020. The department assisted in the work necessary to receive recognition as part of the National Wildlife Federation’s
Mayors Monarch Leadership Circle. Arlington is one of seven cities worldwide to have completed the 24 action items required
to achieve “Monarch Champion” status. The department was also instrumental in the implementation of programs that reinforce
the City’s commitment to creating a sustainable habitat for native pollinators and public education that is required under the Bee
City USA designation. This designation makes Arlington one of six Texas cities to be recognized as a Bee City.

Arlington Water Utilities provides safe, high-quality drinking water
to Arlington’s more than 390,000 residents, 14 million yearly visitors, and
thousands of people served by the department’s wholesale water
customers in Tarrant County. Arlington operates two water treatment
plants with a combined daily production capacity of 172.5 million gallons.
The department is responsible for the maintenance and operation of
more than 1,300 miles of sanitary sewer main and more than 1,600 miles
of water main.

Arlington Water is made up of seven divisions – Customer Care and
Business Services, Operations, Treatment, Engineering and Support
Services, Administration, Financial Services, and Communications. Some key tasks for the
department include forecasting financial needs for rate setting, water storage tank management,
water and sewer line construction and maintenance, and water conservation initiatives. The
department has increased the effectiveness of its conservation efforts in recent years through
public awareness education; full time, proactive leak detection; accelerated replacement of high
breakage water mains; and optimization of water usage during the treatment process. The
department also launched its Know Your H2O website, which provides customers with remote
read meters access to their daily water usage totals and high usage alerts.

Arlington is a water industry leader in its use of technologies such
as pre-chlorinated pipe bursting and multi-sensor robots that
examine large-diameter mains for defects. Arlington Water Utilities continues to be an award-
winning department and has received a Regional Cooperation Award from the General Assembly
of the North Central Texas Council of Governments in 2019 for its operations partnership with the
City of Kennedale. In 2020, the department’s Know Your H2O customer website won a Granicus
Digital Government Award for Citizen Service, which honors transformational digital government
initiatives.

2021 Adopted Budget and Business Plan 19 City of Arlington, Texas