Page 201 - City of Westlake FY20 Budget

Goals and Objectives

20 Information Technology

Strategic Theme & Objective(s)
Theme ~ Exemplary Service & Governance
Exemplary Education ~ Westlake Academy
Objective(s) ~ Improve Technology, Facilities, & Equipment

Department Contact Information
Jason Power Director jpower@westlake-tx.org 817-490-5750
Ray Workman Coordinator rworkman@westlakeacademy.org 817-490-5751
Mitch Wells Technician mwells@westlakeacademy.org 817-490-5752
Duston McCready Network Administrator dmccready@westlake-tx.org 817-490-5749

Program Broad Goals
Provide support to all departments (municipal and academic) through the design, deployment, and
maintenance of systems to support departmental objectives.
Provide systems administration by maintaining IT systems with prudent provisions for security, data
archiving, and disaster recovery.

Program Description
Information Technology works with the Town Manager’s office to establish IT policies, evaluate and
recommend technology solutions for specific departmental needs and provide administrative
support to network infrastructure, systems, and staff.

Program Trends
Information Technology is in a state of perpetual change, and policies, strategies, and system
implementation must accommodate these realities.
Network/system security requires ongoing analysis and adjustments to meet emerging threats.
Equipment must be updated to remain reliable and secure.
Data communication links between locations require evaluation of alternate information storage
and backup process to ensure optimal performance.
Service demands of internal and external customers continue to increase exponentially each year.

2018-2019 Highlights
Overall:
o Reduced costs by keeping outsourced technical services to a minimum.
o Successful and timely resolutions to over 1200 IT-related incidents and requests reported
through our SchoolDude tracking system since August 2018.
o Migrated more on-site systems to virtual or hosted systems, increasing our ability to backup
and restore core services efficiently and quickly.

Town Hall / Municipal Court / Fire Department:
o Installed, configured and deployed new network switches, routers, and firewalls for the new
Westlake Fire EMS Station No. 1.
o Setup disaster recovery and EOC functionality in the new EOC at the Westlake Fire EMS
Station No. 1

189