Page 375 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
FIRE – OPERATIONS SUPPORT GENERAL
PROGRAM NAME
OPERATIONS SUPPORT
DESCRIPTION / MISSION
The Operations Support Division provides training and materiel support to all other Fire Department Divisions. The Operations
Support Division also serves as liaison between the Medical Director and the Fire Department EMS Quality Management
Committee. This support role is accomplished through; apparatus, equipment, and supply purchase, distribution and
maintenance, providing all required Fire, EMS, TCOLE, HazMat, Technical Rescue and Explosive Technician, Continuing
Education (CE) training, providing a broad spectrum of professional development training and Fire Department Occupational
Safety and Health initiatives.

GOALS
• To operate the Division in an efficient and effective manner. (Efficient and Effective Delivery of City Services)
• To continually improve the level of care provided to our patients. (Safety and Security)
• To provide timely, high quality apparatus and equipment maintenance. (Safety and Security)
• To provide quality apparatus, equipment and personal protective equipment of up to date technology for personnel that meet all
applicable standards. (Safety and Security)
• To provide quality training to all personnel in all disciplines. (Safety and Security)
• To provide professional development training for selected personnel in ancillary disciplines for state certifications as needed.
(Safety and Security)
OBJECTIVES
• Evaluate 100% of required skills for EMT-B and EMT-P each year, thus enhancing the individual EMS provider’s abilities and
confidence.
• Review 100% of all EMS reports generated for Completion of Data.
• Evaluate 100% of contracts for services and supplies to ensure efficient use and effectiveness.
• Review a minimum of 1200 of the EMS reports generated for Quality Assurance and Protocol Adherence (100/month).
• Provide 100% of annual required Fire CE training for all certified firefighters to satisfy mandated training requirements.
• Provide Driver / Operator certification training to all Apparatus Operators in the Department.
• Provide 100% of annual required EMS CE training for each certified EMS provider within the department, to meet all local, state
and federally mandated training requirements.
• Provide advanced level training for certifications as Fire Officer 1, Fire Officer 2 and Fire Inspector to 85% of all Officers in the
Department.
• Certify a minimum of 50% of all Paramedics in ACLS, BTLS, PEPP, PALS or other specialized EMS Training.
• Test and certify 100% of all S.C.B.A. annually.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of explosive technicians 3 2 2
# Of hazardous materials technicians 44 42 42
# Of fire fighters requiring basic skills assessment 91 91 97
# Of fire fighters requiring advanced skills assessment 84 85 85
# Of SCBA in the dept: packs/face pieces 46 / 100 46 / 100 46 / 100
# Of technical rescue team members 17 16 16
# Of fire fighters assessed for basic skills 91 91 91
# Of fire fighters assessed for advanced skills 84 85 85
# Of paramedics recertified 20 21 21
# Of EMT’s recertified 1 3 2
% Of targeted basic skills completed 100.00% 100.00% 100.00%
% Of targeted advanced skills completed 100.00% 100.00% 100.00%
Goal: Financial Stability
# Of EMS reports generated 5,901 2,561 6,199
Goal: Efficient and Effective Delivery of City Services
# Of authorized positions 3.00 3.00 3.00
# Of contracted medical support staff:
Medical Director 1.00 1.00 1.00
Medical billing 1.00 1.00 1.00
# Of EMS CE Contact hours required annually 3,276 hours 3,159 hours 3,375 hours
# Of Fire CE Contact hours required annually 2,514 hours 2,262 hours 2,382 hours

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