Page 373 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
FIRE – OPERATIONS GENERAL
PROGRAM NAME
FIRE OPERATIONS
DESCRIPTION / MISSION
The Operations Division provides 24 hour emergency response services for the citizens and visitors of North Richland Hills. These
services include fire protection, advanced life support ambulance service, rescue, hazardous materials response, explosion
hazard response, in-service fire safety inspections, hydrant inspections, fire/life safety education, and a myriad of other public
services.
GOALS
• To provide professional and effective emergency response services. (Efficient and Effective Delivery of City Services)
• To reduce fire loss through annual inspections and improved response times. (Safety and Security)
• To provide planned professional fire prevention and education services for businesses and citizens of North Richland Hills.
(Safety and Security)

OBJECTIVES
• Maintain department average turnout time of 1:00 or less.
• Maintain department average travel time of 4:15 or less.
• Confine 40% of the structure fires to the object, area or room of origin.
• Service Hydrants once a year.
• Minimize number of mutual aid transports by other agencies.
• Participate in community events and public education opportunities.

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of personnel assigned per shift 27 27 28
# Of engine companies 4 3 3
# Of truck companies 1 cross staffed 2(1 cross staffed) 2(1 cross staffed)
# Of ambulance crews 3+1 cross staffed 3+1 cross staffed 4
# Of total calls for EMS response 5,555 5,663 5,833
# Of EMS response with transport 4,291 4,386 4,521
# Of EMS mutual aid responses received 60 67 69
# Of EMS patients transported by mutual aid neighbor 45 47 52
# Of total calls for fire response 2,543 2,691 2,771
# Of structure fire responses 43 37 42
# Of false alarm calls 472 476 498
# Extending beyond structure 0 0 0
% Fire Incidents with First unit on within 5 min 50.00% 46.10% 50.00%
% Fire Incidents with complete Full Alarm on within 9 minutes 86.23% 83.88% 84.00%
% Of EMS ALS responses within 5 minutes 86.43% 85.23% 85.00%
% Of EMS ALS responses within 8 minutes 96.49% 96.03% 96.20%
% Extending beyond structure 0.00% 0.00% 0.00%
EMS response / ambulance:
No. M221 0 0 0
No. M222 1,941 2,053 2,104
No. M223 2,198 2,130 2,193
No. M224 1,408 1,447 1,468
No. M225 131 134 401
No. SQ225 834 886 650
Overall average response time in minutes (mm:ss) 04:48 05:12 05:10
Average turnout time in minutes (mm:ss) 00:49 00:59 00:59
Average travel time in minutes (mm:ss) 03:59 04:13 04:11
Goal: Financial Stability
% Of EMS responses resulting in transport 77.25% 77.45% 77.50%
Goal: Positive City Image
# Of EMS mutual aid responses given 274 222 228
# Of fire automatic / mutual aid responses given 462 400 412

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