Page 336 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
PARKS & RECREATION – OPERATIONS AQUATIC PARK
PROGRAM NAME
PARKS AND PUBLIC GROUNDS, AQUATICS, MAINTENANCE
DESCRIPTION / MISSION
The Operations Division of NRH2O Family Water Park consists of the park service staff, aquatic and first aid staff, and the
maintenance staff. Its main responsibilities include upkeep and maintenance of buildings, attractions and grounds, and the
cleanliness and safety of NRH2O attractions, staff and guests. Respectively, these responsibilities are achieved by the parks and
public grounds staff via constant patrolling of the park and parking lot and cleaning of facilities; by the aquatics staff assisting
NRH2O guests in a friendly, timely and appropriate manner should the need arise; and by the maintenance staff checking all park
attractions and buildings daily for safety concerns. It is through these responsibilities that the Operations Division ensures guest
satisfaction and enjoyment by presenting them with the best looking, cleanest and safest park possible.

GOALS
• To provide a positive guest experience by ensuring park cleanliness throughout the operating season. (Preserve Positive City
Image)
• To maximize ride usage by stocking adequate critical parts for park attractions. (Safety and Security)
• To ensure water quality with various levels of attendance according to city, state and national codes. (Safety and Security)
• To utilize the off season park rehabilitation program proactively in order to keep park attractions and facilities operating in peak
condition. (Financial Stability)
• To recognize and reward team members who go above and beyond in providing service to park guests. (Preserve Positive City
Image)
OBJECTIVES
• Create and maintain staffing requirements to ensure that safety and cleanliness exceed expectations and help maintain or
exceed our current guest satisfaction rating level.
• Review all incident and duty reports weekly and continue our proactive safety program in order to reduce our current level of park
incidents.
• Maintain the Ellis and Associates Risk Management Gold award level.
• Continue to review duty and maintenance reports to identify challenges prior to them causing downtime, allowing the park to
maintain our current level of attraction downtime.
• Maintain our current level of operating hours lost to inadequate water quality at zero.
• Maintain or decrease park downtime to zero percent by stocking adequate critical parts for park attractions.
2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of instructor hours 436 hours 436 hours 436 hours
# Of maintenance staff hours per operating season 9,872 hours 9,872 hours 9,872 hours
# Of lifeguards trained 231 210 210
# Of rescues performed 49 70 70
# Of pumps maintained 43 43 43
# Of motors maintained 45 45 45
# Of inspections performed internally 452 452 452
# Of inspections performed externally 5 5 5
# Of feet of fiberglass maintained 5,990 5,990 5,990
# Of rescues performed per lifeguard 0.21 0.33 0.33
% Of maintenance staff hours spent dealing with water chemistry 2.50% 2.50% 2.50%
% change in # of rescues performed per lifeguard from prior year -49.00% 0.00% 0.00%
Gallons of water maintained 940,250 gallons 940,250 gallons 940,250 gallons
Attraction downtime in hours 12.75 hours 5 hours 5 hours
Response time to critical attraction conditions in hours 1 1 1
Operating hours lost to inadequate water quality 0 0 0
Ellis and Associates award level Gold Gold Gold

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