Page 191 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
HUMAN RESOURCES – ADMINISTRATION GENERAL
PROGRAM NAME
EMPLOYEE RELATIONS
DESCRIPTION / MISSION
With the City’s Core Values as our model for service, ensure that all employment related information is effectively and efficiently
communicated to all City employees and interested parties outside of the City. In an effort to maintain a productive and pleasant
working environment, serve as an internal consultant to management and employees regarding employment related information.

GOALS
• To effectively communicate policies and procedures to all employees. (Efficient and Effective Delivery of City Services)
• In coordination with both employee committees recommend appropriate revisions to the City’s policies governing labor and
employment issues. (Efficient and Effective Delivery of City Services)
• To consult and advise with managers and supervisors to effectively manage employee issues. (Efficient and Effective Delivery of
City Services)
• To provide relevant employment data to departments (i.e. cost of hire, employment turnover or absence rates) improving their
ability to make strategic employment related decisions. (Financial Stability)
• To continuously monitor the external business environment for trends / issues that will impact the effectiveness of City operations
and make recommendations for changes to City programs when appropriate. (Efficient and Effective Delivery of City Services)

• To provide exceptional customer service to internal and external customers regarding all employment related matters. (Efficient
and Effective Delivery of City Services)

OBJECTIVES
• Effectively facilitate employee committee meetings to recommend changes to the City's employment policies and procedures to
the City's management team.
• Respond to 100% of Open Records requests within 10 business days of receipt.

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability
# Of full-time personnel devoted to employee relations (FTEs) 2.00 2.00 2.00
# Of grievances reviewed by the civil service commission 0 0 0
# Of civil service commission meetings 1 1 1
% Of open records requests responded to within 10 business days 100.00% 100.00% 100.00%
Full-time employee turnover rate* 15.38% 12.00% 13.00%
* Higher than normal turnover rate for FY 17/18 due to increased
number of retirements.

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