Page 187 - NRH FY20 Approved Budget

DEPARTMENT / DIVISION FUND
COMMUNICATIONS – CITICABLE GENERAL
PROGRAM NAME
CITICABLE
DESCRIPTION / MISSION
Citicable is North Richland Hill’s local government access channel. Citicable broadcasts municipal information 24 hours a day on
Charter Cable Channel 27, AT&T U-Verse Channel 99 and online through the City’s web site, www.nrhtx.com. Citicable’s mission
is to communicate current and relevant information about City meetings, services, events, goals and achievements to the citizens
of North Richland Hills. Citicable also assists city departments that require audio, video or other technical assistance.

GOALS
• To promote a positive image of the City and improve citizens’ awareness and understanding of their local government by
broadcasting local government meetings and other relevant government information. (Positive City Image)
• To encourage community participation and involvement by promoting upcoming public meetings and special events. (Sense of
Community)
• To encourage increased viewership of Citicable through the City’s web site and other online media. (Sense of Community)
• To maintain the quality of all broadcasts by properly maintaining video production equipment. (Positive City Image)

OBJECTIVES
• Broadcast 100% of City Council meetings and Planning & Zoning meetings on cable television and online; maintain video
archives of those meetings.
• Produce informational programs on a periodic basis with relevant city news and information.
• Advertise all public meetings and special events via informational pages and/or PSAs to encourage community participation.
• Provide audio and video assistance to other City departments.
• Schedule maintenance, calibration and replacement of video production and broadcasting equipment.

2017-18 2018-19 2019-20
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Positive City Image
# Of public meetings, events, and announcements advertised on
video pager system 252 115 100
# Of public service announcements other videos produced 53 62 52
# Of City Council meetings 22 24 22
# Of Planning & Zoning meetings 18 20 22
# Of Other Meetings (AV Support) 28 31 28
% Of City Council and Planning & Zoning meetings broadcast 100.00% 100.00% 100.00%
% Of residents surveyed who said they get enough information
about city programs and services (Citizen Survey) 85.00% NA 87.00%
Goal: Sense of Community
% Of special events promoted on Citicable 100.00% 100.00% 100.00%
Goal: Efficient and Effective Delivery of City Services
# Of times helped other departments with audio video projects 28 19 20
# Of hours - full time employees 2040 hours 2080 hours 2080 hours
# Of hours - part time employees 620 hours 901 hours 1040 hours
% Of time broadcasting 24 hours on Charter Cable and AT&T U-
Verse 99.00% 99.00% 99.00%
% Of programming available for viewing online 100.00% 100.00% 100.00%
Average time spent producing each video page 1.00 hours 1.40 hours 1.00 hours
Average time spent on each PSA 6.00 hours 4.80 hours 4.00 hours
Average time spent on each public meeting 2.00 hours 2.00 hours 2.00 hours

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