Page 175 - Keller FY20 Approved Budget

PUBLIC WORKS DEPARTMENT
ADMINISTRATION DIVISION (100-500-01)

DEPARTMENT DESCRIPTION:
The Public Works Department is under the direction of the Director of Public Works. The department is responsible for the
direction and administration of all facets of engineering, inspection, street maintenance, flood plain management and street
lighting activities for the City.

DEPARTMENT/DIVISION GOALS:
1. Continuously review work processes to determine efficiency improvements and cost reduction opportunities.
2. Effectively manage and supervise the engineering, inspection, street maintenance and drainage divisions.
3. Provide professional development opportunities for all staff.
4. Review budgets monthly to ensure cost containment and adherence to policies.
5. Respond to citizens requests within 24 hours of receipt.
6. Provide the highest quality of internal staff support.
7. Provide exceptional customer service to Keller residents needing Public Works assistance.
8. Ensure that all invoices are submitted to the Finance Department within two week of receipt.
9. Actively manage all contracts, contract renewals, internal payment processes and council item scheduling.

DEPARTMENT/DIVISION OBJECTIVES:
1. Release a citywide Public Works Service Satisfaction survey to Keller residents.
2. Expand professional training opportunities for all staff.
3. Identify specific training opportunities for professional staff and secure attendance ahead of the new calendar year.

SERVICE LEVEL ANALYSIS
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19
Actual Budget YE Proj. Adopted
SERVICES PROVIDED Budget
Customer Service Contacts New Measure 2,500 2,500 2,500
Invoices Processed New Measure 2,500 2,500 2,500

Permits Processed New Measure 2,500 2,500 2,500

PERFORMANCE INDICATORS

Permits Processed within 3 Days New Measure 100% 85% 100%
PO Issued before Invoiced New Measure 100% 85% 100%
Invoices Paid within 2 Weeks
New Measure 100% 85% 100%

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