Page 158 - Keller FY20 Approved Budget

POLICE DEPARTMENT
ANIMAL SERVICES & ADOPTION DIVISION (100-300-23)

DEPARTMENT DESCRIPTION:
The Animal Services & Adoption Department provides enforcement of the animal ordinance within the Cities of Colleyville,
Keller, Southlake, and the Town of Westlake. Services are generally limited to routine stray animal enforcement, bite
investigations, wild animal and domestic livestock problems, and removal of dead animal carcasses from city roadways. The
partnership with the Humane Society of North Texas (H.S.N.T.) has successfully expanded the adoption program.

DEPARTMENT/DIVISION GOALS:
1. Continue to strive for citizen satisfaction regarding animal service and adoption efforts.
2. Work with the Humane Society to maintain a live release rate of animals for a minimum of 80% of total impounded
domesticated animals.
3. Increase the notification of ordinance violations.
4. Continue to train Animal Control Officers with the Less Lethal Munitions and state required certifications.
5. Maintain an animal education program for children within partnering cities' respective school districts that teaches children
how to be more aware of the dangers of wildlife and domestic animals within our jurisdiction.

DEPARTMENT/DIVISION OBJECTIVES:
1. Utilize the NETCOM Center to answer incoming calls.
2. Return voicemails within one hour while on duty (during off-duty, the phones will be answered by NETCOM Personnel).
3. Effectively utilize three Mobile Data Computers in Animal Services vehicles to enhance response times.
4. Conduct weekly inspections of the facilities to ensure cleanliness and proper care and utilize appropriate form to capture the
results.
5. Utilize rescue groups to place animals not transferred to H.S.N.T.
6. Conduct proactive patrols.
7. Determine and make notification to owners whose animals license has expired.
8. Proactively patrol areas of reported violations.
9. Conduct random patrols in the area parks and neighborhoods.

SERVICE LEVEL ANALYSIS:
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Stray Animals Impounded 731 1000 1000 1100
Citations Issued 67 50 54 60
Total Calls for Service 3,096 3,800 3,500 3,500
Animal Bite Reports Taken 86 160 170 180
Reported Rabies Incidents 13 10 10 10
Animal Transfer/Reclamation 633 1,000 1,000 1,000

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