Page 156 - Keller FY20 Approved Budget

POLICE DEPARTMENT
PUBLIC SAFETY DISPATCH & RECORDS DIVISION (100-300-21)

SERVICE LEVEL ANALYSIS:
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted
Actual Budget YE Proj.
SERVICES PROVIDED Budget
Total number of authorized division
personnel:
Manager 1 1 1 1
Assistant Manger 0 0 0 0
Disptacher 20 20 20 21
Records Technician 3 3 3 3
Police Activities process by NETCOM:
Dispatched Calls and Self Initiated:
Keller 68,477 81,500 68,000 75,000
Southlake 77,507 82,500 80,000 82,000
Westlake 17,857 19,500 15,000 18,000
Colleyville 56,587 63,500 52,000 56,000
Total 220,158 247,000 215,000 231,000
Number of Fire/EMS calls for service:
Keller 3,842 3,900 3,800 3,900
Southlake 3,405 3,700 3,300 3,600
Westlake 539 575 500 550
Colleyville 1,761 1800 1,800 1,850
Total 9,547 9,975 9,400 9,900
Number of 9-1-1 calls received:
Keller 16,347 18,000 17,000 17,500
Southlake 14,055 16,500 14,500 15,000
Westlake 232 425 300 400
Colleyville 6,872 8000 7,500 8000
Total 37,506 42,925 39,300 40,900

Number of in-coming phone calls 128,978 170,000 122,000 124,000
Open record request processed (Keller
Records) 2,684 2,950 2,700 2,750
Efficiency/Effectiveness:

Average time from call receipt to dispatch
Police emergency calls (minutes) 1:23 1:02 1:20 1:15
Fire/EMS emergency calls (minutes) :49 :53 :50 :50
Percent of 911 phone calls answered
within 10 seconds 98.00% 96.00% 97.00% 97.00%

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