Page 140 - Keller FY20 Approved Budget

COMMUNITY DEVELOPMENT DEPARTMENT
PLANNING & ZONING DIVISION (100-200-01)

DEPARTMENT/DIVISION OBJECTIVES:
1. Reorganize the procedure for managing the many walk-in planning and zoning inquiries in a manner to better utilize
customers' time and allow staff the necessary time to research the planning and/or zoning issues. Customers will be provided an
opportunity by front-desk staff to schedule a meeting with a planner or have a planner call them.
2. Continue to monitor the Development Review Committee (DRC) process and implement changes identified by the extensive
process review conducted by staff. Adjust process as necessary to maximize efficency and customer service.
3. Provide project management for all development applications from initial submittal to Certificates of Occupancy issuance.
Planners will coordinate each project and provide a single point of contact to improve efficiency of communication. Planners will
ensure all code requirements are being met throughout entire development process.
4. Provide project management assistance for special projects. Staff will continue to assist with implementation of OTK East
Public Improvements Project and UDC appication. Other projects include amending the UDC to address updates for the tree
ordinance, fences, conflicting clauses, and confusing texts.
5. Improve tree mitigation enforcement for new developments by increasing inspections and fostering better communication with
developers to reduce number of violations/citations.
6. Update Department's webpage to improve customer service and full transparency on development process and practices.
Complete new DRC development packet to improve knowledge of all steps in process.
7. Promote the City by applying for planning and development awards for special districts (Town Center, OTK West/East).

SERVICE LEVEL ANALYSIS:
FY 2019-20
FY 2017-18 FY 2018-19 FY 2018-19 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Planning and Zoning Commission (P & Z) 22 22 22 22
Meetings
Special Meetings held for Special Projects,
ordinance revisions and land use plan
implementations (e.g. UDC Update, Impact
Fee Ordinance Update, Hwy. 377 FLUP 12 12 15 10
Update, Entry Portal Signs, Sign Code
Update, Residential ALF Text Amendment,
OTK Phase II Public Improvement Project)
Plat applications (all types) reviewed 43 44 35 35
Zoning Change requests (straight and 5 19 10 10
PDs) reviewed
Future Land Use Plan Amendments 0 6 0 0
reviewed
Site Plans reviewed 26 26 25 25
Specific Use Permits (SUP) reviewed 36 25 25 30
UDC Variances reviewed 20 31 25 25
Tree Appeals reviewed 1 3 5 3
Tree Protection Site Inspections (Weekly) 51 51 51 51
Site Finals 11 45 25 25
Sign Permits reviewed 226 296 250 250
Civil Plans Reviewed 26 32 15 20
Land/Screening Wall Plans reviewed 5 8 10 10
Code Compliance Cases 4 4 4 5
DRC Meetings 47 49 48 48
Capital Improvements Advisory Committee 5 5 2 2
(CIAC) Meetings

138