Page 145 - Hurst FY20 Approved Budget

CITY OF HURST

GENERAL FUND ADMINISTRATION 0111 ADMINISTRATION

☒Public Safety ☒Innovation
☒Economic Vitality ☒Redevelopment
☒Infrastructure ☒Leadership

Goals:
• Continue to provide leadership that supports the City Council, including
implementing the City Council’s Strategic Plan.
• Continue to increase communications, opportunities for citizen input, and public
awareness of City services.

Objectives:

• To respond promptly to citizen comments and requests
• 0-3 Years Short Term

• To continue to align departmental goals to Strategic Plan
• 0-3 Years Short Term

Performance Measures: PY Actual CY Estimate Projected

Input:

Number of full time employees 3 3 3

Workload/Output:
Number of citizen requests
received: Mayor’s Action Line 139 177 175
Number of citizen requests
received: WWL App 285 400 450

Effectiveness:
Average number of requests per
week 8.15 11.1 12

Efficiencies:
Number of citizen requests initiated
on day of receipt 98% 98% 98%

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