Page 306 - City of Bedford FY20 Approved Budget

Fund: Water & Sewer
Department: Public Works
Division: Water Distribution

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
17/18 18/19 18/19 19/20
INPUTS
# of Field Staff 11 11 11 11
# of Support Staff 2.5 2.5 2.5 2.5
# of Safety Meetings 28 36 24 24
# of Work Orders Generated 5,184 5,000 5,200 5,000
OUTPUTS
# of Hours on Reports to Agencies for Water Regulation Compliance 292 300 300 300
# of Water Storage Tanks Inspected/Maintained 4 6 6 6
# of Emergency Water Main Breaks Repaired 31 24 20 24
# of Water Main Leaks Repaired 13 40 25 40
# of Water Meters Installed 16,862 2,000 2,050 1,000
# of Fire Hydrants Maintained or Repaired 784 1,200 1,100 1,200
# of Water Valves Exercised 278 1,000 900 1,000
# of Water Valves Maintained or Repaired 24 100 110 100
Linear Feet of Water Lines Installed/Replaced 2,047 10,000 10,148 10,000
# of Dead End Mains Flushed per Month 1,212 1,150 1,500 1,150
# of Water Conservation Outreach Programs 12 15 18 18
# of Backflow Prevention Device Reports Reviewed for Compliance 656 1,000 2,000 2,400
# of Taste and Odor Complaints 22 20 20 20
EFFICIENCY
# of Customer Accounts per Field Employee (AWWA National Median: 486) 2,422 1,200 2,304 1,380
# of Work Orders per Field Staff 540 3,500 350 350
# of Bacti Samples Taken per Year 851 672 672 672
# of Reportable Events that Require Public Notification 0 0 0 0
Division Budget as a % of Water & Sewer Fund 46.06% 48.87% 49.28% 48.97%
EFFECTIVENESS & OUTCOMES
Water Distribution System Integrity (AWWA National Median: 33.50) 6.7 33.5 7 33.5
% of Fire Hydrants Receiving Preventative Maintenance 43% 100% 100% 100%
% of Water Valves Exercised in the City 9% 30% 100% 30%
% of Monthly Water Samples Testing Negative for Coliform Bacteria 100% 100% 100% 100%
% of Unaccounted Water Loss (State Average is 8%) 7% 8% 10% 8%
% of Bacti Retests per Year 0% 0% 0% 0%
% Change in Work Orders 20% 10% 20% 10%
% of Fire Hydrants Replaced 0% 10% 1% 10%
% of Valves Repaired 0.47% 10% 0.5% 10%
% of Water Quality Calls Responded to 100% Customer Satisfaction 100% 100% 100% 100%
% of Water Leaks Repaired within 5 Days 100% 100% 100% 100%

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