Page 161 - City of Bedford FY20 Approved Budget
P. 161
Fund: General
Department: Support Services
Division: Facilities Maintenance
PERFORMANCE MEASURES
ACTUAL TARGET PROJECTED TARGET
Indicator
17/18 18/19 18/19 19/20
INPUTS
# of Facility Maintenance FTEs 2 2 2 2
# of General Maintenance Work Orders Generated 754 700 685 700
# of High Priority Work Orders Generated 124 100 77 100
# of Custodial FTEs 5 5 5 5
OUTPUTS
% of General Maintenance Work Orders Completed 93% 95% 99% 99%
EFFICIENCY
Division Budget as a % of the General Fund 2.21% 2.24% 2.23% 2.50%
% of General Maintenance Work Orders Responded to Within 24 Hours 36% 50% 50% 60%
EFFECTIVENESS & OUTCOMES
% of General Maintenance Work Orders Completed Within 72 hours 57% 98% 75% 60%
Average Customer Satisfaction With All Maintenance Services 98% 100% 100% 100%
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