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100%  98%  25%  62%  142  1.4  5.6  21,528  32,114  369  23  20  27
                 Sept.                        2.9   3  5
                                 184  21,721  31,646  400  25  20  27
                 Aug.                     5    5
                                 63  21,956  224,337  442  25  101  20  27
                 July                     4    5
                                              2.1   25%  65%  126  1.5  4.1  20,753  33,562  374  100%  25  33  22  27
                 June                     3    9

                                 143  21,105  26,264  317  22  22  27
                 May                      3    9
                                 195  19,526  27,993  297  24  22  27
                 April                    2    9

                    92%  92%  98%  27%  41%  184  1.4  2.4  19,924  30,868  317  28  22  27
                 Mar.                         1.4   3  9
                                 198  18,303  27,700  309  28  22  27
                 Feb.                     3    9
                                 137  20,073  27,744  334  28  22  27
                 Jan.                     3    9

                       97%  82%  36%  40%  43  1.4  1.4  21,714  24,961  328  18  24  25
                 Dec.                         0.7   4  5  2
                                 43  0.9  17,606  30,145  387  20  24  25
                 Nov.                     1    5  2
                                                98.50   0.5  18,388  34,614  480  20  24  25
                 Oct.                     6    5  2
                    92%  96%  93%  25%  62%  2,074  1.4  5.6  238,758  361,948  4,354  100%  23  134  20  27
                 FY 2019   Actual         0  4  5

                FY 2019   4th Qtr.  Actual  100%  98%  25%  62%  389  1.4  5.6  65,205  98,097  1,211  2  1  23  101  20  5  27

                FY 2019   3rd Qtr.  Actual  25%  65%  464  1.4  4.6  61,384  87,819  988  100%  8  25  33  22  9  27

                    92%  92%  98%                     5.5                      0.7                      1.4                      2.1                      2.2                      2.9   27%  41%  519  1.4  2.4  58,300  86,312  960  28  22  27
                FY 2019   2nd Qtr.  Actual  9  9
                       97%  98%  36%  40%  185  1.4  1.4  57,708  89,720  1,195  18  24  25
                FY 2019   1st Qtr.  Actual  1  1  5  2

                 FY 2019   Annual Target  90%  90%  90%  50%  50%  1,162  1.8  6.5  270,800  488,343  2,800  80%  2  3  20  120  30  9  11

                    92%  88%  97%  2.7  28%  32%  1,385.4  1.33  5.61  224,268  361,734  3,115  56%  22  93  24  11
                 FY 2018   Actual              9

                    89%  96%  91%  3.2  1.7  5.67  226,929  365,326  2,148  83%  18  87  31
                 FY 2017   Actual         New Measure in FY 2019  6  1
                    92%  76%  New Measure   in FY 2017  3.4  New Measure in FY 2018  New Measure in FY 2018  New Measure in FY 2018  1.72  5.44  226,365  392,104  2,119  86%  24  143  16  6
                 FY 2016
                  Actual
         City of Arlington Council Priority: Support Youth and Families  Key Measures Citizen satisfaction with overall library services [annual   survey] Library Customer satisfaction with overall East Arlington  Branch library services [surveyed quarterly] Overall Library facility satisfaction rating (excellent/good)  Visits per capita [reported quarterly] % of total registered borrowers with account activity in the   last 12 months % of new library account with active use in the l













                 s
                                     Materials
                               Library Usage
                        Satisfaction Ratings
                  Categorie
                                             Mentoring
                                    Library
                  Goal
                 Dept.
                                   Library
                                    Library
                                      Library
                                     Library
                                  Library
                        Library
                      Library
                    Library
                          Library
                               Library
                             Library
                           Library
                                            Police
                                              Police
                                               Police
                                                Police
                                           Police
                                       Fire
                                         OSI
                                                             75
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