Page 32 - Ord 866 Adopting a revised Fiscal Year 17-18 and new proposed Fiscal Year 18-19 budget

Section 1 Executive
Strategic Plan

In addition to monitoring these performance measures, the Town of Westlake also desires the
opinion of its citizens. Every two years Westlake undertakes a broad citizen survey designed to
measure government performance and to gauge the current and future needs of residents. This
survey is an incredibly useful tool within the strategic management system, and it allows Town
services to be tailored based upon citizen attitudes. Westlake’ s performance measures are
evolutionary and undergo on-going review.

As we improve our ability to gather and mine data about our work, we will be able to add
performance measures to the departmental business plans as a gauge of success. These
departmental efficiency and effectiveness measures will be grouped with the appropriate
outcome objective then fed into the Town- wide scorecard to give an overall picture of the Town’ s
performance.

As the Town continues to develop these scorecards, measurement units, data sources, and targets
will be refined. Through quarterly performance reviews, departmental performance is documented.
Trends are also tracked over time through budget documents.

TOWN OF WESTLAKE STRATEGY MAP

Citizens,
Preserve
Students & Desirability & Increase CSS
Quality of Life Satisfaction
Stakeholders

Financial Increase Increase
Financial Capacity / Revenue
Stewardship Reserves Streams

Municipal &
Maximize Encourage Increase
Transparency
Academic Efficiencies & Westlake’s Accessibility &
Effectiveness Unique Sense Communications
Operations of Place

People,
Attract, Recruit, Improve Optimize
Facilities & Retain & Develop Technology, Planning &
the Highest Quality Facilities & Development
Technology Workforce Equipment Capabilities

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