Page 48 - 2019 Budget Detail.xlsx

 Seek innovative solutions to protect core services, promote financial
transparency and protect the City’s financial position:
o Implement Fixed Assets application in STW.
o Implement electronic requisition/purchasing process application in STW.
o Obtain 3 out of 5 Stars from the State Comptroller Transparency Star
Program.
o Obtain both Distinguished Budget Presentation Award and Certificate of
Achievement for Excellence in Financial Reporting from GFOA.
o Complete annual external audit and financial report on-time and without
management and/or internal control comments.

UTILITY BILLING DEPARTMENT

OBJECTIVES

Under the immediate supervision of the Finance Director, the Utility Billing Department
objectives are to provide the best possible public service to the residents and
businesses of the City of Richland Hills, and implement and comply with the City’s
policies and ordinances related to utility services and fees to ensure equitable, effective
and efficient service delivery. This department offers a wide range of services available
to each customer. Services not only include the billing, but also the collection of utility
payments, and installation, disconnection and transfer of utility services. This
department is also responsible for answering incoming calls and daily bank deposits.

GOALS

 Collect, process and distribute accurate billing information for water, wastewater,
drainage, garbage and recycling collection services to the citizens of Richland
Hills while maintaining a courteous, service oriented environment.
 Provide exemplary customer service and continue to improve operational
efficiencies.
 Provide immediate response to walk-in and phone-in customers.
 Provide excellent customer service by not dropping calls when transferred, being
able to answer questions, and if not, offering to call the customer back with an
answer as soon as possible.

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