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DEPARTMENT / DIVISION FUND
PUBLIC WORKS – WATER UTILITY
PROGRAM NAME
WATER OPERATIONS
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability Continued
Gallons of Unmetered water (in millions) 18 Gallons 20 Gallons 20 Gallons
Gallons of estimated water loss due to main breaks (in millions) 8 Gallons 15 Gallons 15 Gallons
Gallons of Water loss due to flushing (in millions) 10 Gallons 10 Gallons 10 Gallons
Gallons of Facility water usage (in millions) 84 Gallons 85 Gallons 85 Gallons
Gallons of unauthorized usage/unmetered water 80,437 Gallons 100,000 Gallons 100,000 Gallons
Goal: Positive City Image
# Of water conservation (web posting each) 3 3 3
# Of taste and odor complaints 61 50 50
# Of customers personally informed/educated on water restrictions.
(The City provides public speaking at area schools and several free
water conservation educational pamphlets available at the Utility
Billing and Utility Maintenance facilities year round) 13 15 15
Average # of minutes to respond to complaints 30 mins 30 mins 30 mins
Average repair time for water main breaks 7 hours 7 hours 7 hours
Goal: Efficient and Effective Delivery of City Services
# Of field operation employees 18 18 18
# Of water storage tanks inspected/maintained (each) 53 24 24
# Of pump stations maintained (each) 5 5 5
# Of water main breaks repaired installed or replaced (each) 62 100 100
# Of dead end mains flushed (each) 976 1,050 1,050
# Of customer accounts per employee (note that 486 is national
median of AWWA benchmarking) 960 970 980

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