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DEPARTMENT / DIVISION FUND
PUBLIC WORKS – WATER UTILITY
PROGRAM NAME
WATER OPERATIONS
DESCRIPTION / MISSION
The Public Works Water Operations Division is responsible for providing the city’s 18.2 square mile service area with a safe,
reliable water distribution system. The water distribution system is comprised of approximately 365 miles of various size water
lines, 2,162 fire hydrants, 7,370 valves, 4 elevated storage tanks, 4 ground storage tanks, 4 potable wells, 7 irrigation wells, and 5
booster pump stations. The systems total storage capacity is 16 million gallons. In addition, North Richland Hills provides
wholesale water service to the City of Watauga, which has an approximate service area of 4.5 square miles and uses an average
of 1,000 MG a year. Our mission is to provide safe quality water to our community and to exceed the minimum standards required
by the Texas Commission on Environmental Quality (TCEQ). This is done by providing excellent customer service in a
professional manner, accepting accountability and promoting water resource conservation through education and public
awareness as well as consistently monitoring and analyzing the system to anticipate future water supply needs of the community.

GOALS
• To maintain a safe and reliable water distribution system that meets or exceeds all federal, state and local regulations. (Safety
and Security)
• To minimize unbillable water loss. (Financial Stability)
• To ensure adequate water pressure is delivered throughout the city for fire protection. (Safety and Security)
• To prepare and plan for emergency operations for catastrophic conditions. (Safety and Security)
• To maintain public confidence in drinking water. (Positive City Image)
OBJECTIVES
• Maintain standard number of 30 minutes to respond to complaints and water leaks.
• Maintain and upgrade pump station operational components such as valves, pumps, motors, and tank structures.
• Perform Unidirectional Flushing Program to ensure water quality assurance.
• Continue to regulate water conservation methods and enforce current ordinance requirements.
• Perform 10-year meter and transponder replacement program.
• Inspect and maintain valve and fire hydrants to ensure adequate operation for fire protection and water quality assurance.
• Maintain preparedness for electrical configuration at water pump stations to allow for the use of auxiliary power in the event of
loss of primary power supply.
• Continue customer job survey evaluation program to work on improving interaction and communications with those affected with
impact of utility maintenance and repairs.
• Develop and distribute Consumer Confidence Reports by electronic methods and implement new and additional public
awareness on web page.
• Educate public on water conservation awareness to preserve water supply for future generations.
• Maintain positive attitude when dealing with citizens and encourage feedback for improving operations.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of employee time off due to on-the-job injury (hours) 28 hours 88 hours 40 hours
# Of safety meetings (monthly meetings) 12 12 12
# Of fire hydrants maintained/repaired (each) 311 300 300
# Of water valves maintained, repaired, installed (each) 2,419 1,500 1,500
# Of monthly testing for auxiliary power operations at pump stations 12 12 12
% Of fire hydrants maintained in the city (AWWA and TCEQ
recommend annual maintenance on 100%) 14.30% 10.00% 10.00%
% Of water valves maintained in the city (AWWA recommends all
valves inspected every 2 to 3 years) 32.80% 25.00% 25.00%
Goal: Financial Stability
# Of water meters installed (each) 1,276 1,200 1,200
# Of telemetric transponders changed/installed (each) 770 800 800
Amount of division budget – excludes water purchases $6,411,554.00 $6,612,015.00 $6,044,048.00
Amount of water purchases (TRA / Fort Worth) $9,716,518.00 $10,575,453.00 $10,749,889.00
Water purchased (TRA / Fort Worth) (in gallons) 3,842,998,090 3,900,000,000 3,850,000,000
Amount of overtime $90,294.06 $103,620.00 $103,620.00
Funding amount of telemetric meter replacement program $400,000.00 $400,000.00 $400,000.00
Metered water (NRH only) (in gallons) 3,022,219,814 3,100,000,000 3,100,000,000
Amount of estimated replacement value of water system (in
millions) $216.40 $219.50 $220.00

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