Page 210 - Mansfield 2019 Operating Budget

DEVELOPMENT SERVICES ADMINISTRATION DEPARTMENT

MISSION STATEMENT:

The mission of the Development Services Administration Department is to work with design
professionals, developers and City staff to improve the process of promoting development and
revitalization of structures within the City and to ensure safe and habitable buildings.

Department at a Glance

The Development Services Administration Department includes the Director of Development Services.
The Administration budget increased 3.32% due to a merit adjustment.

Key Goals and Objectives

Goal 1
Enhance the City of Mansfield through quality commercial and residential development.

Objectives:
• Review preliminary design assumptions.
• Proactively identify development hindrances; work with the development team to find solutions.
• Meet with the development team as often as needed to promote a smooth transition for issuance
of a building permit.

Goal 2
Develop and build a competent staff.

Objectives:
• Review and update existing departmental policies and procedures, developing new ones as
needed.
• Develop cross training for personnel to broaden scope of services to the community thus
improving customer service by providing quick and reliable inspection services.
• Have weekly/monthly staff meetings to provide an opportunity for staff to discuss status of
projects, problems they faced in the field or office, and updates to codes, ordinances and laws.

Goal 3
Prepare for the future.

Objectives:
• Research and purchase equipment as needed for a virtual environment that will allow us to
improve the permitting process, track inspections, back-up records and maintain accurate
information.
• Update software and equipment to enable the ability to develop professional informational
handouts for the education of the citizens, general public and professionals.
• Expedite the review process between departments to streamline the permitting process thus
enhancing customer service.

Performance Objectives
• Improve external and internal customer service.
• Update technology and provide additional workspace for Development Services department staff.

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