Page 161 - FY 19 Budget Forecast 91218.xlsx

POLICE DEPARTMENT

PUBLIC SAFETY DISPATCH & RECORDS DIVISION (100-300-21)

SERVICE LEVEL ANALYSIS:
FY 2018-19
FY 2016-17 FY 2017-18 FY 2017-18 Adopted Budget
Actual Budget YE Proj. Variance ($)
SERVICES PROVIDED Budget
Total number of authorized division 23 24 24 24
personnel:
Manger 1 1 1 1
Assistant Manger 1 0 0 0
Dispatcher 19 20 20 20
Records Technician 2 3 3 3
Police Activities process by NETCOM:
Dispatched Calls and Self Initiated:
Keller 79,068 86,000 80,000 81,500
Southlake 81,693 88,000 82,000 82,500
Westlake 18,667 22,000 19,000 19,500
Colleyville 62,499 67,000 63,000 63,500
Total 241,927 263,000 244,000 247,000
Number of Fire/EMS calls for service:
Keller 3,719 3,900 3,800 3,900
Southlake 3,423 3,600 3,600 3,700
Westlake 519 700 550 575
Colleyville 1,781 1,900 1,790 1,800
Total 9,442 10,100 9,740 9,975
Number of 9-1-1 calls received:
Keller 17,189 19,000 17,500 18,000
Southlake 15,888 17,500 16,000 16,500
Westlake 376 450 400 425
Colleyville 7,459 8500 7,700 8000
Total 40,912 45,450 41,600 42,925
Number of in-coming phone calls 168,042 142,000 169,000 170,000
Open record request processed (Keller 2,912 3,300 2,925 2,950
Records)
Efficiency/Effectiveness:
Average time from call receipt to dispatch
Police emergency calls (minutes) 1:11 1:23 1:15 1:02
Fire/EMS emergency calls (minutes) :49 :53 :52 :53
Percent of 911 phone calls answered within
10 seconds 96.00% 96.00% 95.00% 96.00%

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