Page 146 - FY 19 Budget Forecast 91218.xlsx

COMMUNITY DEVELOPMENT DEPARTMENT
PLANNING & ZONING DIVISION (100-200-01)

DEPARTMENT/DIVISION OBJECTIVES:
1. Improve on response time in returning phone calls/emails to effectively improve the level of customer service
provided to the citizens and development community.
2. Conduct 6-month benchmark review of DRC process; pinpoint deficiencies and make appropriate modifications to
steps in process to improve on review time/permit issuance times.
3. Provide project management for all development applications; staff planners will oversee development applications
from initial submission to final site finals/Certificate of Occupancy (C/O) release. Single point of contact will improve
efficiency of communication and ensure all aspects/City requirements are being met throughout entire development
process.
4. Provide project management assistance for Special Projects. Staff will assist with OTK East Public Improvements
Project for design phase with public and consultant. Other projects include UDC Text Amendments, Performance
Bonds and Public Improvement Districts (PIDs).
5. Improve on tree inspection/enforcement for new developments; develop better communication with developers to
reduce number of violations/citations.
6. Update Department's webpage to improve on customer service and full transparency on development process and
practices. Complete new DRC development packet to improve knowledge of all steps in process.
7. Provide same level of support and offer improvements to Zoning Board of Adjustment (ZBA) application process as
staff does for P & Z Commission.
8. Promote the City; continue to apply for planning and development awards for special districts (Town Center, OTK
West/East).
9. Review Public Hearing Notification; Update and improve on signage that are more efficient to install.

SERVICE LEVEL ANALYSIS:
FY 2018-19
FY 2016-17 FY 2017-18 FY 2017-18 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Planning and Zoning Commission (P & Z) 24 20 22 22
Meetings
Special Meetings held for Special Projects,
ordinance revisions and land use plan
implementations (e.g. UDC Update, Impact
Fee Ordinance Update, Hwy. 377 FLUP 7 20 12 12
Update, Entry Portal Signs, Sign Code
Update, Residential ALF Text Amendment,
OTK Phase II Public Improvement Project)
Plat applications (all types) reviewed 40 35 42 44
Zoning Change requests (straight and PDs) 17 10 18 19
reviewed
Future Land Use Plan Amendments
reviewed 0 5 1 6
Site Plans reviewed 25 25 25 26
Specific Use Permits (SUP) reviewed 24 30 25 25
UDC Variances reviewed 36 30 33 31
Tree Appeals reviewed 3 5 3 3
Tree Protection Site Inspections (Weekly) 52 52 52 51
Site Finals 57 20 51 45
Sign Permits reviewed 267 300 282 296
Civil Plans Reviewed 13 15 23 32
Land/Screening Wall Plans reviewed 3 5 6 8
Code Compliance Cases 0 20 4 4
DRC Meetings 49 50 49 49
Capital Improvements Advisory Committee 5 5 5 5
(CIAC) Meetings

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