Page 176 - Hurst FY19 Approved Budget

ADMINISTRATION

110 GENERAL FUND
0111 ADMINISTRATION

GOALS, OBJECTIVES & PERFORMANCE MEASURES

Council Priorities:
 Public Safety  Innovation
 Economic Vitality  Redevelopment
 Infrastructure  Leadership

Goals:
• Continue to provide leadership that supports the City Council, including
implementing the City Council’s Strategic Plan.
• Continue to increase communications, opportunities for citizen input, and
public awareness of City services.

Objectives:
• To respond promptly to citizen comments and requests *
• To continue to align departmental goals to Strategic Plan *

PERFORMANCE MEASURES

Input: PY ACTUAL CY ESTIMATE PROJECTED
Number of full time employees 3 3 3
Workload/Output:
Number of citizen requests received: 144 130 120
Mayor’s Action Line
Number of citizen requests received: 252 300 350
City App
Effectiveness:
Average number of requests per 7.61 8.27 9.04
week
Efficiencies:
Number of citizen requests initiated 98% 98% 98%
on day of receipt

* - Short Term (0-3 years)
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