Page 189 - Grapevine FY19 Operating Budget

Fiscal Services - Utility Billing
200-530-003

Expenditures by 2015-16 2016-17 2017-18 2017-18 2018-19
Major Object Actual Actual Budget Estimate Approved

Personnel 316,790 313,897 311,644 311,021 319,775
Supplies 79,961 72,129 103,000 102,794 79,925
Services 174,671 186,986 222,925 222,479 246,000
Total 571,422 573,012 637,569 636,294 645,700

Objectives

- Post customer collections and process work orders in a timely and accurate manner.
- Present a courteous and friendly demeanor to the public at all times.
- Monitor water and sewer reading routes on a regular basis to ensure that billings are accurate and reports are
reconciled monthly.
- Process all billing cycles in a timely manner and report delinquent accounts to credit reporting agencies in a
timely manner.

2015-16 2016-17 2017-18 2017-18 2018-19
Performance Indicators Actual Actual Budget Estimate Approved

Average active residential accounts 12,416 12,483 12,500 12,500 12,550
per month

Average active non-residential 2,255 2,259 2,300 2,350 2,400
accounts per month

Average cut-off notices per month 1,022 968 1,000 1,000 1,000

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