Page 143 - Fort Worth City Budget 2019
P. 143
General Fund
SUMMARY OF SERVICES AND PERFORMANCE MEASURES
FY17 FY18 FY19
Key Measures Actual Estimated Target Desired Level
Permitting Activities
To provide developers with guidance and the assistance and special handling necessary to plan and then navigate development
projects through the City's various development review and entitlement processes in the most effective and expeditious manner
possible.
% of initial commercial plan reviews completed within 7 46% 66% 95% 95%
working days
Call Center & Customer Service
Assist residents, developers, contractors, engineers and architects, navigate the permitting, registration and licensing activities
required by adopted City ordinances.
% of calls answered within 71 seconds 67% 54% 90% 90%
Development Facilitation
Assist Developers and Design consultants to successfully plan and design development projects.
# of Pre-Development Conferences held 373 404 404 404
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