Page 139 - Fort Worth City Budget 2019

General Fund

SUMMARY OF SERVICES AND PERFORMANCE MEASURES

FY17 FY18 FY19
Key Measures Actual Estimated Target Desired Level

Employee Performance

Build the skills and capabilities of employees through effective evaluations, coaching and training.

# Performance Office funded classes held, including 202 106 120 150
online

# employees trained in Performance Office funded live 3496 2966 2800 4500
classes
# classes held citywide, all funding sources (live and 557 426 700 750
online)
# employees trained in live courses, all funding sources 8,138 8,815 8,500 8,500

% employee satisfaction: "my annual performance
appraisal provides me with meaningful information biennial survey 74% 80% 85%
about my performance"

% employee satisfaction: "Training opportunities are 80% 80% 85%
available to me so I can do my job better" biennial survey

Process Improvement
To streamline and improve efficiencies of city operations to exceed customer expectations and requirements in core business areas
and daily oeprations.

# certified in Lean methodologies 43 90 100 100

Hours saved as a result of Lean Leader Projects N/A 31,000 N/A N/A

Dollars saved as a result of Lean Leader Projects N/A $620,000 N/A N/A

Strategic Management & Performance Measurement
Enhance alignment and analysis of citywide performance measures to create a culture of data-driven decision making and strategic
focus.

% employee satisfaction: "I understand how my 69% 80% 85%
department measures its success" biennial survey

Budget Development & Analysis
Provide forecasting and financial guidance in the planning and use of resources that best complements and supports city priorities
and goals.

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