Page 117 - Fort Worth City Budget 2019
P. 117

General Fund



               The Infrastructure Engineering Division consists of the following teams: Platform Technologies, Voice Services,
               Security, Radio Services, Network Services and Data Center Operations. Platform Technologies provides server
               and storage operations and supports the email administration. Voice Services operates and maintains the city’s
               telephone system. Security provides cyber threat and vulnerability analysis, early warning, and incident response
               assistance. Radio Services manages and operates the city’s public safety and public works radio systems. Network
               Services  operates and maintains the city’s data network.  Data Center Operations provides 24/7 support and
               monitoring of all city IT systems and infrastructure.

               The Services Division  consists  of the  following  teams:  Application  Services,  Business  Analysis & Planning  and
               Support  Services.  The  Application  Services  division  includes  application  development  and  implementation  of
               software systems together with computer aided dispatch (CAD), database and geographic information systems
               (GIS) support. The Business Analysis and Planning group provides business analysis and project management to
               other  city  departments  for  IT  projects.  The  Support  Services  includes  desktop  and  hardware  support  which
               manages  the  city’s  desktop  computing  functions  and  devices  and  the  Help  Desk  which  provides  IT  technical
               assistance and services for all city departments.


               The ERP/IT Finance Division is responsible for the operations and maintenance of the city’s ERP System and the IT
               Solutions  Department’s  financial  and  administration  operations.  The  ERP  system  includes  Human  Capital
               Management Systems (Human Resource, Time & Labor, Payroll, Pay for Performance, Recruiting, and Benefits)
               and  the  Financial  Management  Systems  (Asset  Management,  Accounts  Payable,  Cash  Management,  General
               Ledger, and Commitment Control). The IT Finance team handles financial and budget management functions,
               allocations, procurement of information technology equipment and services for all city departments, wireless
               procurement  and  management  along  with  contract  administration.  This  division  is  also  responsible  for  the
               department’s human resources related functions.

               MAJOR ACCOMPLISHMENTS

               In FY2018, Enterprise Systems implementations or expansions included: Citizen Relationship Management (CRM),
               Enterprise Asset Management, Mobile Data Computer Refresh, Electronic Citation System, Electronic Agenda and
               Legislation Management System, and Electronic Forms Automation.

               IT Solutions assumed ownership and lifecycle management of several programs, with no additional resources,
               including  Audio/Visual  equipment,  Digital  Signage,  Mobile  Data  Computers,  Outdoor  Warning  Sirens
               Communications, and Enterprise Forms Automation.

               Numerous  enhancements  were  provided  to  various  departmental  operations  including  a  Planning  and
               Development  Dashboard,  Stormwater  High  Water  Warning  System,  Code  Enforcement  Online  Donations,
               Municipal  Court  Customer  Chat,  Aviation  Lease  Management  System,  Fleet  Fuel  Reconciliation  Project
               Enhancements, Biometric Time Clocks, Queue Management System and electronic forms.


               IT Solutions executed the implementation and conversion to a new email retention policy in FY2018.  The email
               retention policy facilitates effective knowledge management and ensures compliance with statutory regulations
               while managing infrastructure in a cost effective organized storage system.

               FY2019 DISCUSSION

               The FY2019 Adopted Budget includes the incorporation of the Information Technology Solutions (ITS) department
               into the General Fund from the Information Technology Solutions Fund.








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