Page 117 - Fort Worth City Budget 2019

General Fund

The Infrastructure Engineering Division consists of the following teams: Platform Technologies, Voice Services,
Security, Radio Services, Network Services and Data Center Operations. Platform Technologies provides server
and storage operations and supports the email administration. Voice Services operates and maintains the city’s
telephone system. Security provides cyber threat and vulnerability analysis, early warning, and incident response
assistance. Radio Services manages and operates the city’s public safety and public works radio systems. Network
Services operates and maintains the city’s data network. Data Center Operations provides 24/7 support and
monitoring of all city IT systems and infrastructure.

The Services Division consists of the following teams: Application Services, Business Analysis & Planning and
Support Services. The Application Services division includes application development and implementation of
software systems together with computer aided dispatch (CAD), database and geographic information systems
(GIS) support. The Business Analysis and Planning group provides business analysis and project management to
other city departments for IT projects. The Support Services includes desktop and hardware support which
manages the city’s desktop computing functions and devices and the Help Desk which provides IT technical
assistance and services for all city departments.

The ERP/IT Finance Division is responsible for the operations and maintenance of the city’s ERP System and the IT
Solutions Department’s financial and administration operations. The ERP system includes Human Capital
Management Systems (Human Resource, Time & Labor, Payroll, Pay for Performance, Recruiting, and Benefits)
and the Financial Management Systems (Asset Management, Accounts Payable, Cash Management, General
Ledger, and Commitment Control). The IT Finance team handles financial and budget management functions,
allocations, procurement of information technology equipment and services for all city departments, wireless
procurement and management along with contract administration. This division is also responsible for the
department’s human resources related functions.

MAJOR ACCOMPLISHMENTS

In FY2018, Enterprise Systems implementations or expansions included: Citizen Relationship Management (CRM),
Enterprise Asset Management, Mobile Data Computer Refresh, Electronic Citation System, Electronic Agenda and
Legislation Management System, and Electronic Forms Automation.

IT Solutions assumed ownership and lifecycle management of several programs, with no additional resources,
including Audio/Visual equipment, Digital Signage, Mobile Data Computers, Outdoor Warning Sirens
Communications, and Enterprise Forms Automation.

Numerous enhancements were provided to various departmental operations including a Planning and
Development Dashboard, Stormwater High Water Warning System, Code Enforcement Online Donations,
Municipal Court Customer Chat, Aviation Lease Management System, Fleet Fuel Reconciliation Project
Enhancements, Biometric Time Clocks, Queue Management System and electronic forms.

IT Solutions executed the implementation and conversion to a new email retention policy in FY2018. The email
retention policy facilitates effective knowledge management and ensures compliance with statutory regulations
while managing infrastructure in a cost effective organized storage system.

FY2019 DISCUSSION

The FY2019 Adopted Budget includes the incorporation of the Information Technology Solutions (ITS) department
into the General Fund from the Information Technology Solutions Fund.

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