Page 112 - Fort Worth City Budget 2019

General Fund

SUMMARY OF SERVICES AND PERFORMANCE MEASURES

FY17 FY18 FY19
Key Measures Actual Estimated Target Desired Level

First Responder Services
Provide first responder services for all hazards and medical emergency calls.

Fire turnout time 80 seconds or less 90% of the time 89.1% 88.3% 90% 100%
EMS turnout time 60 seconds or less 90% of the time 71.8% 70.1% 75% 100%
Fire & EMS travel time 4 minutes or less 90% of the 50.1% 49.7% 50% 100%
time
Full alarm response time 8 minutes or less 90% of the 50.3% 49.3% 50% 100%
time
Residential structure fires contained to the room of 55.7% 52.0% 55% 100%
origin 55% of the time

Emergency Management
Special Needs Assistance Program (SNAP) is an emergency preparedness database available to any resident of North Central
Texas, adult or child, who may have an access or functional need that would require assistance before, during or after an emergency
or local disaster. Nixle is an open communication platform that connects public safety to the communities that they serve. Nixle
enables real-time, two way communication through text, email, voice messages, and social media.

# participants in SNAP 5,252 5,632 6,000 N/A
# participants in NIXLE 37,376 44,027 49,310 N/A

Community Risk Reduction
Promoting community risk reduction through inspections, permitting, arson/bomb investigations and public education.

# of commercial fire inspections completed 13,594 16,138 14,000 15,000
# citizens who received public education 60,721 70,137 80,000 85,000

Emergency Call Center/Dispatch
Answer 911 calls for emergency assistance and dispatch appropriate Fire Department response teams.

Emergency calls answered within 15 seconds 95% of
the time 96.1% 95.5% 95% 100%
Emergency calls processed within 64 seconds 90% of 88.9% 91.6% 90% 100%
the time

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