Page 92 - Colleyville FY19 Budget

5-Year + Outlook

Finance will continue to strive for high standards of fiscal responsibility by applying for the
Government Finance Officers awards in Financial Reporting. Finance will also continue to
make information available on the website and increase financial transparency by sharing
information in a user-friendly format that allows taxpayers to drill down for more
information.
The Utility Billing staff will utilize new automated processes to become more efficient. The
department plans to implement a citizen self-service portal to allow customers to view
their account information. This will allow the customer to access historical consumption
usage, current and past due billing history. Citizens will also have the option to request
electronic billing and have the capability to make online payments.

Municipal Court 5 Year Outlook:

Notify:
Court Notifications is a program that offers an automated way for the court to contact
multiple people, such as those with pending warrants, issued warrants, upcoming court
dates, or outstanding balances via the telephone or text. Reports can be ran to get
statistical and/or detailed feedback. Notification outcomes can be viewed on a case-by-
case basis.

The Municipal court has this project working for payment plan notification and warrant
warning notification as of July 2017. The municipal court is now in the phase of getting
this option working for calling Defendants with outstanding warrants in both the City of
Colleyville and Keller.
Matterhorn Software:
Matterhorn is a web-based online dispute and case resolution platform that allows people to
“go to court” without physically going to court. The software is highly configurable,
providing custom functionality. Police, prosecutors, and court personnel can securely access
Matterhorn on any web-enabled device.
Online payments (InSite)-
Defendants enjoy 24/7 online access to pay municipal court fines, including full, partial and
planned payments. They can also request deferred adjudication, extensions or state-
specific driver safety courses online so that staff can operate at a greater rate of efficiency.
The court controls the option of which features to turn on or off depending on your
requirements.
The municipal court would like to have th e online payment system – Insite-implemented
before the end of this fiscal year however this item is in development stages for Incode
version 10. This option will allow Defendants to request citation options online by submitting
forms and making payments to the court office.
Cash Bond Entry Screen from Incode
The municipal court has requested a cash bond entry screen be developed from Incode. The
court staff efficiency with a cash bond entry screen would improve greatly when processing
jail bond paperwork for other city payments collected at the jail.
Site location for Juvenile Diversion Program
Work with a juvenile diversion program to conduct programs out of the Colleyville Justice
center for the Colleyville-Keller Municipal Court and to utilize this program for surrounding
cities.
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