Page 438 - City of Arlington FY19 Adopted Operating Budget
P. 438

0%    9.9%  99%  19%  20,989  94%  20%  0  25%  49%  64%  89%  88%  65%  93%  82%  78%  8,199  2.4%  2,137  3,061  2%  100%  89.95%
                 Sept.                                      5,686                        36
                               7.7%  99%  23%  24,126                   0%  0  0  3%  100%  0%
                 Aug.
                               6.1%  98%  15%  22,970                   0%  0  0  7%  100%  0%
                 July
                         100%  93%  77%  7.8%  98%  13%  22,544  25%  99%  21%  32%  0  24%  87%  92%  81%  4%  779  0  12%  100%  87%
                 June                                       6,072                        48                12,586

                               10.8%  98%  15%  23,271  25%             0%  825  29,492  14%  100%  0%
                 May
                               10.5%  98%  11%  22,354  25%             0%  953  0  11%  100%  0%
                 April

                    83%  83%  100%  84%  79%  5.3%  99%  20%  21,493  64%  25%  91%  22%  75%  18%  83%  91%  42%  6,562  5%  613  12,604  14%  100%  89%
                 Mar.                                       5,683                        44                     200
                               5.0%  98%  17%  19,061  25%      93%  81%  67%  3,093  537  8,419  8%  100%
                 Feb.
                               5.9%  98%  15%  21,825  25%      95%  90%  80%  5,239  705  17,726  9%  100%
                 Jan.

                         100%  95%  85%  8.6%  98%  10%  17,948  25%  97%  20%  80%  56%  91%  94%  60%  5,084  1%  554  9,724  7%  100%  89%
                 Dec.
                               11.1%  98%  19%  17,924  25%  96%  20%  0                       56                    138   93%  88%  92%  3,744  2%  563  183  6%  100%  91%
                 Nov.
                               5.4%  99%  15%  20,052  25%  97%  20%  49%  64%  89%  88%  65%  86%  94%  76%  2,042  2%  797  0  7%  100%  90%
                 Oct.
                    83%  83%  75%  91%  80%  7.8%  98%  16%  254,557  64%  25%  95%  21%  62%  121%  49%  64%  89%  88%  65%  90%  64%  75%  46,549  16.4%  8,463  81,209  100%  100%  88.94%
                 FY 2018   Actual                           5,683                 6,072                 5,686               23,242                 1,907                 2,022                 1,872                       44                       48                       36                    180                       17                       18                       17                     394
                         0%    7.9%  98%  19%  68,085  94%  20%  0   25%  49%  64%  89%  88%  65%  93%  82%  78%  8,199  2.4%  2,137  3,061  12%  100%  89.95%
                FY 2018   4th Qtr.  Actual

                         100%  93%  77%  9.7%  98%  13%  68,169  25%  99%  21%  32%  0  24%  87%  92%  81%  12,586  4%  2,557  29,492  37%  100%  87%
                FY 2018   3rd Qtr.  Actual
                    83%  83%  100%  84%  79%  5.45%  98%  18%  62,379  64%  25%  91%  22%  75%  18%  89%  87%  64%  14,894  5%  1,855  38,749  31%  100%  89%
                FY 2018   2nd Qtr.  Actual                        200
                         100%  95%  85%  8.9%  98%  15%  55,924  25%  97%  20%  80%  5,801  52  194  56%  49%  64%  89%  88%  65%  90%  92%  76%  10,870  5%  1,914  9,907  19%  100%  89%
                FY 2018  1st Qtr.  Actual

                 FY 2018   Annual Target  90%  90%  90%  90%  90%  5%  97%  10%  230,000  70%  100%  95%  15%  90%  Maintain or   Increase  Maintain or   Increase  275  100%  Maintain or   Increase  Maintain or   Increase  Maintain or   Increase  Maintain or   Increase  Maintain or   Increase  95%  95%  95%  35,000  20%  9,000  40,000  100%  100%  >88%

                    84%  84%  100%  87%  97%  16%  239,588  63%  25%  97%  20%  23,879  155  88%  49%  64%  89%  88%  65%  93%  94%  82%  34,787  28%  9,194  68,099  100%  100%
                 FY 2017   Actual

                    85%  84%  100%  88%  96%  13%  264,311  62%  10%  97%  18%  96%  52%  64%  89%  88%  63%  20.2%  9,845  56,111  100%  100%
                 FY 2016  FY 2015   Actual  Actual  86%  84%  100%  92%  New Measure in FY 2018 New Measure in FY 2018  97%  11%  276,986  64%  25%  97%  New Measure   in FY 2016  New Measure in FY 2018  New Measure in FY 2017  New Measure in FY 2017 New Measure in FY 2018  89%  46%  64%  87%  69%  69%  New Measure in FY 2017 New Measure in FY 2017  New Measure in FY 2017  New Measure in FY 2017  20.9%  9,825  34,767  100%  100% New Measure in FY 2018
         City of Arlington Core Service Area:  Key Measures Citizen perception of trash collection services [annual survey] Citizen perception of residential recycling services [annual   survey] Overall satisfaction of Construction Management’s services  “exceeds” or “meets” expectations Overall satisfaction of facility maintenance and repair services  “exceeds” or “meets” expectations [surveyed quarterly] Overall satisfaction of custodial services contractor “exceeds”   or “meets” e











            Infrastructure



                 s
                                    Customer Service
                  Categorie
                           Satisfaction Ratings
                                               Solid Waste
                                         Fleet
                  Goal
                 Dept.
                                                 PWT
                                       PWT
                                              PWT
                                          PWT
                                            PWT
                                        PWT
                      PWT
                        PWT
                             PWT
                    PWT
                                                PWT
                                                   PWT
                          PWT
                                 MR
                                MR
                                  MR
                                     MR
                                   MR
                               IT
                                                             107 PWT  PWT  PWT  Infrastructure Maintenance  PWT  Water  Water  Water  Water  Water  Water
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