Page 181 - FY 19 Budget Forecast 91218.xlsx

PUBLIC WORKS DEPARTMENT
ADMINISTRATION DIVISION (100-500-01)

DEPARTMENT DESCRIPTION:
The Public Works Department is under the direction of the Director of Public Works. The department is responsible for
the direction and administration of all facets of engineering, inspection, street maintenance, flood plain management and
street lighting activities for the city.

DEPARTMENT/DIVISION GOALS:
1. Continuously review work processes to determine efficiency improvements and cost reduction opportunities.
2. Effectively manage and supervise the engineering, inspection, street maintenance and drainage divisions.
3. Provide professional development opportunities for all staff.
4. Review budgets monthly to ensure cost containment and adherence to policies.
5. Respond to citizens requests within 24 hours of receipt.
6. Provide the highest quality of internal staff support.
7. Provide exceptional customer service to Keller residents needing Public Works assistance.
8. Ensure that all invoices are paid within a 2 week time frame.
9. Actively manage all contracts, contract renewals, internal payment processes and council item scheduling.

DEPARTMENT/DIVISION OBJECTIVES:
1. Host the Annual APWA Multi-City Heavy Equipment Road-E-O.
2. Expand professional training opportunities for all staff.

SERVICE LEVEL ANALYSIS
FY 2018-19
FY 2016-17 FY 2017-18 FY 2017-18 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Customer Service Contacts - - - 2,500
Invoices Processed - - - 2,500
Permits Processed - - - 2,500

PERFORMANCE INDICATORS
Walk-In Customer Service Satisfaction - - - 85%
Permits Processed within 3 Days - - - 100%
Invoices Paid within 2 Weeks - - - 100%

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