Page 243 - CityofSouthlakeFY27Budget

TABLE OF CONTENTS

CITY-WIDE GOAL: Establish a customer service process improvement program.

Department Goal: Enhance internal processes and customer service through improved information
management, interdepartmental collaboration, and continued implementation of digital systems.

Implementation Strategy:
• Continue to work with the City Secretary’s Office to preserve historical documents and create easier
pathways for internal and external customers to electronically retrieve information. City Department Overview
• Strengthen development record management by digitizing files in LaserFiche, ensuring consistent
organization, and partnering with the Office of Performance Excellence to integrate geo-referencing
through ArcGIS.
• Advance the implementation of the Interdepartmental Process Improvement Program (Enterprise
Permitting & Licensing, or EP&L) to assess customer service needs, review permitting processes, and
support succession planning.

Performance Measures

FY 2024 FY 2025 FY 2026
Performance Measure FY 2027 Target
Actuals Actuals Projection

Percentage of building
inspections completed on 100% 100% 99.7% 100%
the same day as scheduled
by the customer.

Percentage of building
permit reviews completed 98% 98% 80% 95%
as scheduled.
Percentage of planning
inspections completed as 96% 100% 95% 95%
scheduled.
Percentage of planning
permit reviews completed 90% 93% 90% 95%
as scheduled.
Average number of days
for code enforcement 14 days 17 days 14 days 14 days
officers to resolve a code-
related case.

APA Planning Excellence Award Tree City USA (29th Year)
AMERICAN PLANNING ASSOCIATION (TEXAS ARBOR DAY FOUNDATION
CHAPTER)
Richard R. Lillie Planning Excellence Program 29th consecutive year of recognition.
Award, recognizing outstanding planning Validates the City’s commitment to urban
practice and program implementation. forestry management, tree preservation, and
community beautification.

FY 2027 City of Southlake | Budget Book 243