Page 18 - CityofSouthlakeFY27Budget

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emergency medical care earned the American Heart Association’s Mission: Lifeline EMS Gold Plus Award,
the program’s top level of recognition for the speed and quality of heart-attack care. The department
also carries both CFAI accreditation and an ISO Class 1 rating, one of only eight in Texas to hold both,
independent validation that translates into faster, higher-quality care and, for many households, lower
property-insurance costs. For a resident, this is the difference between a service that meets the state
minimum and one built to give a neighbor the best possible chance in the worst moment.

A safe and secure community. For about $57 a month, the Police Department answers Priority 1 calls in
an average of 2 minutes and 53 seconds, well ahead of the 5-to-7-minute urban norm and less than a third
of the roughly 10-minute national average. In FY 2026, it earned CALEA Advanced Law Enforcement
reaccreditation for the ninth consecutive time, along with the Meritorious Accreditation Award for more
than fifteen years of continuous accredited status, a standard met by about 1% of Texas agencies. The
Budget Overview
result residents feel most is low crime: the rate of crimes against persons fell to 2.6 per 1,000 in FY 2025
against a target of 4.0, with all three crime categories below target, and safety and security was the
highest-rated area in the October 2025 community survey, at 85% excellent or very good.

Spaces and programs that enrich daily life. For about $33 a month, Parks, Recreation, and Library
services give residents 34.5 acres of parkland for every 1,000 residents, more than triple the national
median, along with amenities residents rate exceptionally well. Measured by Net Promoter Score, a
standard loyalty index that runs from negative 100 to positive 100 and treats anything above 70 as
world-class, the 82,000-square-foot Champions Club and the Legends Hall event center score in the
high 80s and 90s. City-run youth leagues in flag football, volleyball, and basketball operate at more
than 100% cost recovery, nature programming from Forest Preschool to the Monarch Butterfly Festival
draws consistently high marks, and the Southlake Tennis Center earned national USTA recognition in FY
2026 as one of the country’s premier public facilities. The Library, accredited by the state and honored
again in FY 2026 with the Texas Municipal Library Directors Association’s Achievement of Excellence,
circulated 424,479 items in FY 2025 at roughly 14 checkouts per capita, nearly double the peer average.

Infrastructure that lasts. For about $30 a month, Streets and Public Works maintains more than 200
miles of roadways, along with drainage system maintenance and other public facilities residents rely on
every day. As Southlake approaches build-out, the value here lies increasingly in disciplined stewardship
of what the community has already built. In FY 2025, the City completed a citywide pavement analysis
that scored every street segment, creating an objective foundation for capital planning, and delivered
100% of scheduled street rehabilitation on time and under budget, and the team is well on the way to
repeating this in the current fiscal year. That proactive management holds the pavement network at a
condition index of 87.3 out of 100, where the industry benchmark sits in the 60s and 70s. Related work
in the utility system, funded through water and sewer rates rather than property tax, confirmed that all
10,590 water connections are lead-free more than a decade ahead of the 2037 federal deadline and, in
FY 2026, earned the State’s Superior water-system rating.

Development that protects value. For about $15 a month, Planning and Development Services (PDS) and
the Economic Development and Tourism team guides how the city grows and reinvests. With Southlake
roughly 92% built out, that increasingly means supporting reinvestment and redevelopment rather than
raw growth, work that protects property values and neighborhood character. In FY 2025, PDS issued
3,017 building permits, guided 81 development applications through a coordinated review involving Fire,
Public Works, and Planning, and completed 429 code enforcement investigations, all while reviewing

18 FY 2027 City of Southlake | Budget Book FY 2027 City of Southlake | Budget Book 19