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TABLE OF CONTENTS




             Figure 1



                                City of Southlake               Strategy Map


                The mission of the City of Southlake is to provide municipal services that support the
             highest quality of life for our residents, a supportive environment for local businesses, and                Budget Overview
                                       unique and special experiences for visitors.

                                   We     deliver      on Our Focus Areas






                            Safety &        Infrastructure &     Partnerships &      Performance
                            Security          Development        Volunteerism       Management &
                                                                                    Service Delivery


                We Serve                 We Provide                We Manage                We Promote
                     Our                   Financial                    The                  Learning &
               Customers                Stewardship                 Business                   Growth



              We do this by             We do this by              We do this by            We do this by

              C1   Delivering           F1  Safeguarding         B1   Achieving           L1     Defining,
                   outstanding              the public                strong outcomes            managing,
                   customer                 trust through             through continual          and fostering
                   experiences              a commitment              evaluation                 a professional
                   through                  to thoughtful             and pursuit of             and engaged
                   innovation,              planning and              better practices           workplace culture
                   passion, and a           responsible,              that improve               that supports
                   strong culture.          conservative              core business              city values and
                                            financial                 operations.                promotes a
              C2   Enhancing                management.                                          positive employee
                   the sense of                                  B2   Collaborating              experience.
                   community                                          with select
                   by proactively       F2  Investing to              partners to
                   creating                 provide &                 implement           L2     Provide
                   opportunities            maintain high             service solutions          educational
                   for community            quality public       B3   Maintaining an             opportunities to
                   partnerships,            assets.                   environment of             retain a skilled
                                                                                                 workforce.
                   volunteer                                          future readiness
                   involvement,                                       by understanding
                   and citizen                                        and acting upon
                   engagement                                         the forces, trends,
                                                                      and coming
                                                                      challenges
                                                                      affecting services,
                                                                      and anticipating
                                                                      and responding
                                                                      to technology
                                                                      opportunities
                                                                      and enhance
                                                                      record keeping
                                                                      initiatives.




               C = Customer Objectives   F = Financial Objectives  B = Business Objectives  L = Learning & Growth Objectives
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