Page 161 - CityofSouthlakeFY26AdoptedBudget

City of Southlake Scorecard

Measure Target Current Previous Previous Source Timing
Period Period Period

Performance Management & Service Delivery:
Service Excellence
Library Program 38,000 41,441 40,986 37,622 City of Southlake, Annual
Attendance Public Library Current
Total library program Period: 2024
attendance
Library Materials 420,000 433,529 430,455 400,066 City of Southlake, Annual
Circulation Public Library Current
Materials checked Period: 2024
out or utilized by
library customers

Employee Wellbeing 4.50 4.05 4.16 4.34 Gallup Biennial
The degree to which Grand Grand Grand Grand Employee & Wellbeing
employees feel the Mean Mean Mean Mean Wellbeing Survey Survey
organization cares Score Score Score Score Current
about their wellbeing Period: 2024
as expressed through
the employee
wellbeing survey
score
Citizen Rating > 90% 98% 96% 99% Citizen Biennial
Percent of survey Satisfaction Annual
respondents that rate Survey Current
their overall quality of Period: 2023
life as excellent, very
good, or good
Digital Certainty > 90 80 80 84 Siteimprove Annual
Score The DCI Score Current
indicates the Period: 2025
effectiveness of the
City’s website (100
highest score - 0
lowest score)
Citizen Rating > 75% 75% 66% 53% Citizen Biennial
Percent of survey Satisfaction Current
respondents that Survey Period: 2023
agree completely or
agree somewhat with
I Can Find The
Information I
Need Easily On
Cityofsouthlake.com