Page 154 - CityofSouthlakeFY26AdoptedBudget

Employee Engagement Survey Results 2013 - 2024

Figure 4 In addition to monitoring these performance
measures, the City of Southlake also desires the
opinion of its citizens. Every two years Southlake
undertakes a broad citizen survey designed to
measure government performance and gauge the
current and future needs of residents. This survey
is an incredibly useful tool within the strategic
management system, and it allows City services to
be tailored based upon citizen attitudes.

Strategic Direction
The City of Southlake not only surveys its citizens,
but also its employees. We believe strong employee
engagement is a critical component of high-
performance management and service delivery.
Southlake conducts an employee engagement
survey, which is created and administered by
research and consulting firm Gallup. The Gallup Organization defines engaged employees as those who
are involved in and enthusiastic about their work. Engaged employees are 100% committed to their roles
and contribute to the organization in a positive manner. Southlake continues to rank within the top third
of organizations for employee engagement among those surveyed.

Southlake’s performance measures are continually evolving. As we have improved our ability to gather
and mine data about our work, we have been able to add performance measures to the departmental
business plans as a gauge of success. These departmental measures are reported on each department’s
scorecard, then feed into the city-wide scorecard to give an overall picture of the City’s performance.
As the City continues to develop these scorecards, measurement units, data sources, and targets will be
refined. Through quarterly performance reviews, departmental performance is documented. Trends are
also tracked over time through department dashboards which are currently under development. The
city-wide scorecard is presented later in this section and departmental scorecards are provided in the
City Department Overview section of this budget document.

Implementation Plans

The next elements of the SMS are implementation plans. These plans are developed by departments
and divisions to identify clear actions, timing, and resources needed to demonstrate that the strategy is
being successfully implemented.

The first level of implementation plans includes our long range comprehensive plan, such as the Southlake
Comprehensive Plan which includes all elements (master plans) of the City’s planning efforts, such as
land use, parks, trails, thoroughfares, community facilities, etc.

Operationally, each department maintains the status information on items for which they are assigned

154 FY 2026 City of Southlake | Budget Book FY 2026 City of Southlake | Budget Book 155