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City of Mansfield Annual Budget and Service Program Fiscal Year 2025-2026 Table of Contents
Utility Administration Budget Snapshot
The FY 2025-2026 Utility Administration, Billing & Collections, and Meter Reading & Repair budgets total
$4,480,111, reflecting a 9.15% overall increase from the prior year. These budgets prioritize improvements
in customer service, billing accuracy, and metering reliability through targeted investments in personnel
and technology. Each of these three divisions gained personnel in the FY 2025-2026 budget — 1/3 FTE for
a Cartegraph Administrator in Administration, a customer service representative in Billing & Collections,
and a tradesperson in Meter Reading & Repair. The largest operational budget increase is in Utility
Billing, where the cost of bank fees associated with credit card payments was moved from Non-
departmental to the Billing & Collections Division for better visibility.
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